Support Enforcement Specialist - Richmond
Dept of Social Services - Richmond, VA

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The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement manages 349,000 cases to ensure that child support payments of $657 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

A Support Enforcement Specialist (SES) works in a team setting, receives structured training and benefits from on-the-job coaching. An SES serves as program agent for assigned child support cases. Duties may include locating non-custodial parents, establishing paternity, determining and assessing child support obligations and health care coverage, ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions, and providing testimony in court proceedings when required. An SES develops the competence and independence to successfully meet the challenges of managing cases through these processes.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in the public service. VDSS employees make a vital difference for Virginia's families.

Minimum Qualifications
MINIMUM REQUIREMENTS
Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.

Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.

Skill in information collection through interviewing and obtaining/reviewing records, documents and reports.

Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.

Skill in effective oral and written communication.

Skill in the use of a personal computer and automated information systems.

Preferred Qualifications
PREFERRED REQUIREMENTS
Prefer working experience in the administration of human service programs such as child support, to include case management, or gathering and organizing client documentation to process financial transactions or maintain case activities.

Prefer working experience in locating and notifying individuals with delinquent financial accounts, to include arranging for payments and initiating administrative or legal recovery.

Prefer knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.

Prefer completion of certificate, certification, diploma or degree program in areas of relevant education (to include community college, technical/vocational school or college) or training (to include military advanced individual/technical training and professional associations) such as public or business administration, human services, accounting, paralegal, customer service and information/data analysis.

Where "working experience" is listed in a preferred requirement above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.

Where "working experience" is listed in a preferred requirement above, prefer jobs whose duties show that the "working experience" was a primary purpose of employment.

Special Requirements
JOB-SPECIFIC QUESTIONS
Applicants may be required to respond to questions specific to this job at the end of the application submission. It is suggested that a separate copy of the employment application be available for review at that time. Please follow the instructions in these items carefully. These questions do not provide an opportunity to add information not included in the application. Some questions may provide an opportunity to confirm relevant parts of the application where evidence of qualifications is already presented.

BACKGROUND INVESTIGATION
Employment with VDSS will be contingent upon completion of a background investigation that includes a criminal history check, employment verifications, and previous supervisor/reference checks.

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