THIS IS A RE-ANNOUNCEMENT. PREVIOUS APPLICANTS NEED TO REAPPLY.
The Support Enforcement Specialist Senior serves as lead program agent for assigned child support cases. Duties may include, but are not limited to locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. Incumbent will also manage cases using administrative processes when possible, and provide testimony in court proceedings when required.
Comprehensive knowledge of the Child Support Enforcement program regulations, laws, policies and procedures; knowledge of debt collection procedures or techniques; knowledge of information collection and analysis techniques; ability to interpret and apply regulations, laws, policies and procedures; ability to manage a large caseload; ability to analyze and interpret records, documents, reports, etc.; ability to interact with the general public and a diverse audience with a demonstrated skill in working effectively with difficult/hostile individuals to resolve problems; ability to work independently, plan, organize, and handle multiple priorities. Skills in the following areas: obtaining and assessing information through interviewing; utilizing various techniques to locate addresses, employment, assets, and other information; effective oral and written communication; and skill in the use of a personal computer and automated information systems. Leadership skills, including providing technical guidance, motivating, influencing and supporting others to accomplish team and organizational goals.
Bachelor's degree from an accredited college or university with course work in business or public administration, accounting, social work or in a field related to regulatory administration preferred.
Working experience with collection of delinquent financial accounts, to include activities such as skip tracing, payment arrangements and debt recovery preferred.
Working experience developing training materials and delivering training peferred.
Working experience as a child support enforcement specialist in Virginia or another state preferred.
BACKGROUND INVESTIGATION: Employment with VDSS will be contingent upon completion of a background investigation that includes a criminal history check, employment verifications, and previous supervisor/reference checks.
NOTICE: VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
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