Support Engineer/ Jr. Server Administrator
NCS Technologies, Inc. - Mount Laurel, NJ

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Jr. Server Adminstrator/ Support Engineer

•Some server administration experience with command line skills. Windows or Unix basic administration skills. Know basic DOS commands. example. Know how to move command lines. , that includes the basic commands required to effectively troubleshoot, move files, write basic scripts, and quickly differentiate an OS system issue from an application server issue.

•Basic administration (RDP, remote desktop ,fix/install patches). Some scripting experience a plus .. any background supporting web server /web applications is a plus (weblogic, websphere, tomcat, jboss, Apache).

•Working on alerts/tickets.

•Excellent troubleshooting skills

•Monitoring servers

•Documentation

•Provide application administration

•System maintenance

- they like folks who are flexible since they are still trying to figure out the whole shift work mentioned below

Support Engineers/ Systems Service Desk - NOC level

They are looking for folks who are flexible and able to do shift work. Several options below.

1st Shift: 8am - 4pm

2nd Shift: 4pm -12am

3rd: Shift: 12am - 8am

There is also talk of a 9 hour shift (1 hour break).

8:30am - 5:30pm

3:30pm - 12:30am

12:30am - 9:30am

Job Summary:

This individual will be a member of the 24x7x365 National Technical Operations organization. This team is responsible for: monitoring, analyzing, and performing basic troubleshooting of customer-facing services; handling incoming escalations from other organizations; engaging appropriate engineering teams for advanced troubleshooting; gathering, tracking, analyzing, and distributing information pertaining to application and network problems. Candidate should have an interest in pursuing growth and development in the field of Windows and Unix systems administration. As your technical knowledge increases, so will your opportunities for troubleshooting, analysis, and other related work.

Major Duties:

• Monitor customer-facing production systems using online tools.

• Analyze data and metrics, interpret operational trends, react to changes in expected system behaviors and patterns in a timely manner.

• Handle telephone and e-mail escalations from customer care, local markets, engineering, or management.

• Host and coordinate outage bridge troubleshooting calls and engage additional resources as needed to resolve service impacting events.

• Maintain accurate recordkeeping, incident timelines, turnover logs and status reports.

• Perform routine maintenance on systems including change requests, data gathering requests and patch implementations.

• Correlate events across multiple subsystems to narrow down potential root causes of problems.

• Perform troubleshooting to fix initial minor problems with Unix and MS Windows systems and applications.

• Identify technical issues that cannot be corrected quickly, and escalate them to appropriate engineering teams.

o Own production operational issues for products by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue.

• Make recommendations regarding new tools and procedures that will aid in overall system uptime and reduce time to issue resolution.

• Maintain productive relationships with peer organizations and vendors.

• Candidate must be able and willing to work any shift in a 24x7 operation, including nights, weekends, and holidays.

• Other duties as assigned.

Required Skills/Experience:

• Strong grasp of the fundamentals of Windows or Unix operating systems, commands, and remote management techniques.

• Basic understanding of Internet protocols and applications (HTTP, DNS, FTP, SSH, TCP/IP, etc.).

• Clear, effective, and courteous communication skills, both written and oral. Ability to communicate complex information to a wide variety of people, both technical and non-technical.

• Demonstrated ability to stay organized while multi-tasking between several projects, and to adapt to change.

• Team player with professional work ethic and positive attitude.

• Demonstrated interest in continuing to grow professionally and learn new things.

Desired Skills/Experience:

• Unix, Linux, or Windows systems administration experience or certification such as RHCT or similar.

• Prior experience working as part of a telecommunications Network Operations Center or similar 24x7 technical operations environment.

• Experience using monitoring tools (Nagios, SCOM, Xymon, Netcool, Spectrum, etc.) and problem ticketing systems such as Remedy.

Education:

• Technical School, partial college, bachelors degree, or equivalent in work experience and self-study.

• Bachelors degree in a Technical/Scientific discipline or equivalent experience, and/or minimum of two years of experience in technical support, or relevant combination of education and experience, or relevant combination of education and experience

Application Support engineer / Jr. Server Administrator
Skills/Experience:

• Unix, Linux, or Windows systems administration experience or certification such as RHCT or similar a plus.

• Prior experience working as part of a telecommunications Network Operations Center or similar 24x7 technical operations environment.

• Experience using monitoring tools (Nagios, SCOM, Xymon, Netcool, Spectrum, etc.) and problem ticketing systems such as Remedy.

Education:

• Technical School, partial college, bachelors degree, or equivalent in work experience and self-study.

• Bachelors degree in a Technical/Scientific discipline or equivalent experience, and/or minimum of two years of experience in technical support, or relevant combination of education and experience, or relevant combination of education and experience

CareerBuilder - 15 months ago - save job - block
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