This position is part of CSG’s Support Services Staff and will perform routine to complex support work in a variety of functions.
CSG’s Support Services promote Service Excellence delivering positive customer service to both external and internal customers.
Essential Duties and Responsibilities:
Client Flow Support Services Floater - Will perform a variety of tasks requiring knowledge of the client flow support services department.
Data Collection of client demographic information and insurance information
Schedule client appointments
Verify client appointments and insurance information
Perform data entry
Assists with the client flow central phone call center questions
Audits payment processing and batch errors
Analyze client flow process problems and offer resolution
Process accounts receivables
Accountability: Holds self accountable to requirements and expectations
Achievement Orientation: Wants to do job well, Demonstrates commitment to the role and responsibilities of support services
Collaboration: Conducts work in a cooperative manner, Expresses positive attitudes and expectations of team, its members, and its ability to accomplish goals
Communication Skills: Speaks clearly and expresses self effectively in English
Information Seeking: Consults available resources, Utilizes supervisor and team members effectively, Demonstrates an underlying curiosity and desire to know more
Information Technology: Is familiar with current technology, Demonstrates basic computer skills including e-mail, scheduling, and word processing
Initiative: Is decisive in time-sensitive situations, Demonstrates ability to think ahead and plan work
Interpersonal Understanding: Recognizes emotions and concerns of others
Organizational Awareness: Understands processes and regulations, Utilizes approved policies and procedures and organizational structure
Professionalism: Acts openly and honestly, Promotes organizational integrity, Supports the mission and core values
Relationship Building: Builds and sustains friendly rapport and professional contacts with associates and customers for the purpose of building networks of people with similar goals and similar interests
Minimum Education, Credentials, and Experience
High school diploma or equivalency;
Three months related experience and/or training; or equivalent combination of education and experience.
Special Requirements :
Must have the ability to obtain clearances as defined by regulations.
Key Words: Administrative, Clerical, Data Entry, Billing
Community Services Group is an Equal Opportunity Employer
CSG is a leading provider of mental health, intellectual and developmental disabilities (IDD), autism and child and youth services because...