Support Services - Client Flow Floater
Community Services Group, Inc. - Lancaster, PA

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General Summary:
This position is part of CSG’s Support Services Staff and will perform routine to complex support work in a variety of functions.

CSG’s Support Services promote Service Excellence delivering positive customer service to both external and internal customers.

Essential Duties and Responsibilities:
Client Flow Support Services Floater - Will perform a variety of tasks requiring knowledge of the client flow support services department.

Data Collection of client demographic information and insurance information

Schedule client appointments

Verify client appointments and insurance information

Perform data entry

Payment/transaction/billing/credit Processing

Process documents

Assists with the client flow central phone call center questions

Audits payment processing and batch errors

Analyze client flow process problems and offer resolution

Process accounts receivables

Accountability: Holds self accountable to requirements and expectations

Achievement Orientation: Wants to do job well, Demonstrates commitment to the role and responsibilities of support services

Collaboration: Conducts work in a cooperative manner, Expresses positive attitudes and expectations of team, its members, and its ability to accomplish goals

Communication Skills: Speaks clearly and expresses self effectively in English

Information Seeking: Consults available resources, Utilizes supervisor and team members effectively, Demonstrates an underlying curiosity and desire to know more

Information Technology: Is familiar with current technology, Demonstrates basic computer skills including e-mail, scheduling, and word processing

Initiative: Is decisive in time-sensitive situations, Demonstrates ability to think ahead and plan work

Interpersonal Understanding: Recognizes emotions and concerns of others

Organizational Awareness: Understands processes and regulations, Utilizes approved policies and procedures and organizational structure

Professionalism: Acts openly and honestly, Promotes organizational integrity, Supports the mission and core values

Relationship Building: Builds and sustains friendly rapport and professional contacts with associates and customers for the purpose of building networks of people with similar goals and similar interests

Required Skills

Required Experience

Minimum Education, Credentials, and Experience

High school diploma or equivalency;


Three months related experience and/or training; or equivalent combination of education and experience.

Special Requirements :
Must have the ability to obtain clearances as defined by regulations.

Key Words: Administrative, Clerical, Data Entry, Billing

Community Services Group is an Equal Opportunity Employer

About this company
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CSG is a leading provider of mental health, intellectual and developmental disabilities (IDD), autism and child and youth services because...