Support Tech - Tier 1
Staley Inc. - Little Rock, AR

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Maintain a constant focus on two things – exceeding customers’ expectations and ensuring safety in all we do
  • Provide timely, quality, front-line support and act as primary contact for field staff and end users.
  • Perform Tier 1 troubleshooting and problem-solving.
  • Provide call-handling, incident management, and communication skills to accurately diagnose incident and determine necessary path for resolution.
  • Provide critical thinking skills to resolve incidents quickly and consistently.
  • Utilize active listening and documentation skills to capture all steps taken by field staff and end users during support interaction.
  • Demonstrate a good understanding of networks, telephony, cabling, and call center concepts.
  • Ability to manage difficult customer situations without missing any required troubleshooting steps.
  • Ability to work in fast-paced environment and quickly adapt to process changes.
  • Ability to multi-task.
  • Perform all other tasks as assigned.
Additional Requirements
  • Call center experience strongly recommended.
  • Associate Degree or better preferred.
  • Networking certifications, such as, Network+, CCENT, CCNA preferred, but not required.
  • Service Desk certifications, such as, HDI, ITIL, preferred, but not required.
  • Other certifications, such as, A+, MCP, etc. will help in consideration.
  • Flexibility to work any shift on 24/7/365 support desk.
  • Must demonstrate the highest standard of ethics and integrity.
  • Experienced with Microsoft Office products.
  • Experienced with command line interfaces.
  • Strong customer/people relationship skills.

#CB#

Staley Inc. - 19 months ago - save job - block
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About this company
When you choose a career with Staley, you make the decision to join a company that is grounded in integrity. Our people exemplify the...