This position is responsible for leading a multi-tiered team of CSRs (20-25), maintaining excellent relationships with key internal and external customer contacts; ensuring accuracy and quality of customer service through effective coaching and feedback and providing direction to staff; developing a strategy for driving high performance at an individual and team level. Act as a conduit for communication, ensuring that direct reports are well informed about issues, which affect them and their customers. Partner with management team to ensure optimum organizational performance driving continuous improvement of the operation. This position is in an environment charged with managing sales and service calls. An ideal candidate will have an outstanding sales record, the ability to motivate others to sell and be able to coach/demonstrate sales techniques to others. Candidate must have excellent attendance, superb organization skills, and flexibility. Knowledge of call center operations in a consumer environment, sales negotiations, retention of customers and metrics as it pertains to call centers is a plus. The Supervisor will be responsible for managing the team effectively to motivate and retain employees, and ensuring the team uses systems efficiently to maintain standards in accordance with Gexa Energy mission, policies and procedures. Preferably will have coaching or supervisory experience. Bilingual English/Spanish preferred. Bachelor 's degree or equivalent work experience required. 4+ years customer service experience preferred.
Gexa Energy LP
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, physical or mental disability, veteran status or any other basis prohibited by applicable law. NextEra Energy strives to foster a diverse and inclusive workplace.
EnergyCentralJobs.com - 15 months ago