Surgery Scheduler
Cedars-Sinai Medical Center - Los Angeles, CA

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The Surgery Scheduler schedules patient surgeries, outpatient procedures and performs other related surgery scheduling tasks for various surgical specialties of the Cedars-Sinai Medical Group. Depending on the needs of the department, this position may be structured as either a front-office position, with additional responsibilities of a Patient Service Representative (PSR) that focuses on surgery scheduling and related administrative tasks or as a back-office position, with additional responsibilities of a Medical Assistant (MA) that focuses on surgery scheduling in combination with general back office tasks. In the latter case, the surgery scheduler will have certification as a medical assistant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Surgery Scheduler Responsibilities:
Coordinates surgery time between patient, hospital/outpatient surgery center, and physician
Maintains calendar of surgery and procedure times; follows up with physician to resolve conflicts of schedule in a timely manner
Pre-certifies procedures with insurance company
Obtains necessary special equipment requested by physician for specific procedures
Serves as a primary contact for the patient, provides pre- and post-procedure instructions and assists with patient inquires
Works proactively to ensure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure
Follows up with all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion

Surgery Scheduler responsibilities will be in combination with one of the following (i.e. PSR or MA) job descriptions, depending on the needs of the department.

PSR Responsibilities (may include the following):
Greets patients; responds to patient questions and complaints
Collects co-payments and insurance cards/gives receipts/reconciles payments/batches fee tickets/copies required information
Prepares charts and reviews/performs/updates demographics and insurance information
Manages patient flow and maintains waiting rooms
Schedules first available appointments; schedules with ancillary and specialty providers
Takes voice mail off phones; answers and triages calls, directing to appropriate individuals or departments
Performs check-in and check-out functions
Processes and tracks referrals; handles patient and/or MD correspondence
Manages MD requests
Performs check-in and check-out functions
Ability to train co-workers
Monitors work flow; reviews morning and afternoon tasks; assists in work assignments
Reports performance issues to supervisors; recommends areas for improvement
Interface/liaison with other departments

MA Responsibilities (may include the following):
Greets patients
Manages patient care flow
Sets up exam rooms/procedure rooms appropriately based on patient visit needs
Prepares patients for provider by reviewing current medications/records in medical record; takes appropriate vital signs and record in medical record
Assists provider in examination and/or procedure rooms as needed; performs designated diagnostic tests as directed by the provider
Uses PRN/Smart Talk systems as needed by the provider
Assists in follow-up scheduling needs
Ability to understand and assist two or more providers with clinical care
Answers patient calls in timely fashion; handles all designated clinical care telephone interactions with provider input
Communicates all significant clinical findings to MD
Serves as an advocate for patient and utilizes appropriate resources
Serves as an liaison with other departments, facilities, and hospital
Is available to cover absences, illnesses, and breaks
Ability to train co-workers
Monitors work flow; reviews morning and afternoon tasks; assists in work assignments
Reports performa
Cost Center: 0109100 - Ops Float Pool
Speciality: Other Allied Health
Shift: 8hr
Hours: 8:30 am - 5:30 pm
Days: Monday - Friday
shiftType: Day
Weekends: None

American Hospital Association - 17 months ago - save job - block
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One of the largest non-profit academic medical centers in the United States and is renowned for its diagnostic and treatment capabilities.