Sustaining Engineer - Storage
Cray Inc. - Saint Paul, MN

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Cray Inc is seeking a sustaining engineer to join our rapidly growing Storage initiative As a sustaining engineer you will provide technical support for released products through their end of life Key duties include triaging reproducing and fixing product issues often working with other engineering teams andor partners in that process Duties may include working with customers to reproduce issues proposing troubleshooting options and assisting others to accomplish problem isolation and resolution The successful candidate must be a motivated selfstarter and learner possessing strong customer empathy and strong technical problemsolving skills Responsibilities Respond to customer issuesescalations in a timely manner and formulate action plan for problem resolution Actively work problem resolution including escalating issues to senior engineers andor other engineering teams and partners as needed (eg complexity of problems issues outside your expertise area customer agitation business risk 3rd party componentbox issues etc) Leverage internal engineers and technical expertise including senior engineers knowledge base Create knowledgebase contentarticles to capture learnings for reuse Work with test teams to drive closedloop for test escapes and general test developmentenhancement for field discovered issues Collaborate with other engineers (development and field) who may need assistance working a case utilize your expertise to most quickly facilitate solutions for the customer Requirements BS in computer science electrical engineering or related field 8 or more years experience in Unix with at least 2 years experience with storage technologies (or an equivalent combination of education training andor experience) Demonstrated proficiency in an area of expertise including 2 or more years experience in that area of expertise UNIX,
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