System Administrator/Printing Management Solution Technical Consultant
Y Soft Americas, Inc. - Coral Gables, FL

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Technical Consultant (Customer Support Representative , North/Latin America – Miami office )
  • Provides technical customer support to Y Soft partners via Service Desk, phone calls, remote assistance or on-site
  • E nsures know-how transfer to partner’s technical support representatives via on-site or online trainings
  • Implements and demonstrates Y Soft SafeQ solutions to partners or end customers
Company:
Y Soft Corporation is a progressive, globally operating company providing intelligent print management solutions. The company’s core product SafeQ is used by more than 7,000 organizations in over 70 countries. Based in the Czech Republic with corporate offices in all major regions of EMEA, North & Latin America, Asia, Y Soft’s products and services are available and supported worldwide through the company’s network of distributors and resellers.

Organization :
The role directly reports to the Supervisor of Customer Support Services .

Job description:
  • Provides c onsultations for our printing solution software and hardware, assemblies and connections at customer and partner site
  • Delivers implementations, upgrades and configurations of SafeQ products
  • Provides second and third level technical support (e-mail, phone calls, on-site support)
  • Acts as an a dvisory and escalations channel for partner’s tec hnical support
  • Troubleshoots incident s and provides problem analysis and software testing
  • Cooperat es with the development team on daily basis
  • Delivers technical trainings and presentations to partners, customers and internal departments
  • Build s and sustain s a relationship as the primary technical contact for partners
  • Delivers the highest level of satisfaction with the services offered by the company
Requirements:
  • College or university graduate
  • Advanced written and spoken English /Spanish (other languages as advantage)
  • Very good communication skills
  • Independent, customer oriented
  • At least 4 years of experience in IT services
  • Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions
  • Skills to prepare and provide Technical trainings and presentations
  • Experience with technical documents writing
  • Working experience with operating systems and networks (Windows, Linux, Unix, TCP/IP , SQL etc.)
  • Basics of programming welcomed (JAVA, scripting)
  • Proactive understanding of partner/customer’s needs and delivery of satisfactory services/solutions
  • Willingness to travel, even abroad as needed
  • Driving licen s e – active driver
We offer:
  • non-routine creative work content
  • international exposure and travel
  • partnering with top global customers and partners
  • dynamic open-minded and dedicated team driven by commitment and enthusiasm
  • su pport for professional growth.
  • solid standard of employee benefits, notebook as a standard equipment
Miami office is located in :
Coral Gables, FL 33134
USA

If you want to join our team, send your resume in English with a motivation letter to: recruiter@ysoft.com

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