Position Type: Full-Time
Responsible for administration and management of Microsoft Active Directory (AD), Lightweight Directory Access Protocol (LDAP) and associated enterprise resource management systems. Maintain and administrate the technical organizational structure, roles, permissions and authentication for all Gwynedd-Mercy College systems and applications. Accurately maintain account and group information and communicate with users and departments. Duties include activating and deactivating accounts based on employment, enrollment or association status. Administrate identity management systems and processes, personal storage drives for college employees and department shared drives. Assist with system integrations, Microsoft Sharepoint and document management system.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for data entry and management of information in Microsoft Active Directory and associated enterprise resource management systems (LDAP).
Accurately maintain information and contact users and departments regarding accounts, account information and activating and deactivating accounts based on individual employment, enrollment or association status.
Manage identity management systems and processes.
Creates and manage all personal storage space drives for college employees and shared drives for college departments.
Monitor all active directory systems to ensure data standards and consistency
Assist with developing policy and procedures regarding identity management and account management, account creation and integration of account information into systems and sub systems.
Understand database design, SQL queries and data structure a plus.
Use effective project management tools for development and custom programming, patch testing.
Participate in the review and definition of functional areas, processes and procedures, organization and flow of data, methods, and forms to automate or improve existing systems.
Keep current regarding new IT developments and general technology.
Create documentation and train end users in system features and usage; manage and maintain procedural documentation; develop procedures to support and interface with systems and streamline operations; assist users and groups in assessment of organizational mapping.
Scripting and light programming may be required and understanding of complex Web interfaces and applications and LDAP, Lightweight Directory Access Protocol.
Work with all IT departments to integrate or develop use of active directory data with systems and applications.
Work closely with IT Service Desk to provide support and assistance with account requests, modifications and issues.
Maintain a user-focused service strategy, including monitoring of requests, deliverables, and accountability.
Participate in cross-training and shared responsibilities as a member of the ITS division.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Management Information Systems or comparable field or similar degree. May substitute an equivalent combination of professional and technical experience. 2-4 years in computer services, with an emphasis on information systems, or other technology expertise.
Ability to use computers and understand how authentication and account creation processes are used in an enterprise technology environment. Must understand fundamentals of databases, single sign on, identity management and authentication processes.
Ability to read, analyze, and interpret professional journals, technical publications, account reports, and technical documents. Ability to respond to inquiries or complaints from users. Ability to effectively present information to users, management, colleagues.
Ability to apply concepts such as fractions, percentages, and basic math skills necessary to perform job functions and analysis. Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,). Ability to deal with a variety of abstract and concrete variables.
Ability to interact effectively and professionally with others.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.