Systems Analyst-eICU
Allscripts - Long Island, NY

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Allscripts delivers the insights that healthcare providers require to generate world-class outcomes. The company’s Electronic Health Record, practice management and other clinical, revenue cycle, connectivity and information solutions create a Connected Community of Health™ for physicians, hospitals and post-acute organizations.

We are currently recruiting for a Systems Analyst in Long Island, NY.

Responsibilities Include:

Responsibilities:
Participates in Project Implementation.
• Leads or participates in projects to implement new and upgraded system applications in a server environment.
• Assures project milestones are met
Acts as primary vendor contact.
• Coordinates problems with vendor to resolution.
• Acts as liaison between customer and vendor.
Acts as an advocate for the customer.
• Follow-up on requests.
• Follow-up on problem status.
• Works closely with Networking, Developers, and Business Analysts in support of their assigned users.
Performs testing functions.
• Tests system enhancements or upgrades before implementation.
• Performs quality assurance of system enhancements/upgrades before implementation
• Adheres to any regulatory standards for testing.
• Prepares test plans for end-user processes.
• Records test results for future reference.
Resolves user problems.
• Troubleshoot clinical and business software issues.
• Supports customer employees with research and analysis, data collection, problem resolution.
• Resolves user problems (for example, application feature, function issues).
• Researches, identifies and implements solutions to special customer requests and requirements
• Provides weekly on-call support on a rotating basis.
Qualifications
Prior Desktop Support on servers
Effective interpersonal & organization skills directed at delivering superior customer service.
Experience in implementing new and upgraded system applications on Servers and testing end – user processes.
Experience in troubleshooting clinical and business software issues including expertise at evaluating and applying technical troubleshooting methodologies.
Excellent written and verbal communication skills
Must be self-motivated, able to multitask and work in a fast paced environment.
Must be able to interact with various teams in a matrix environment.
Familiar with relational database and client-server concepts
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.
Job Requirements:
Experience & Education:
College degree is preferred.
Technical Skills:
MS Office
Microsoft Windows Networking and Administration
Desktop Support on servers 2yrs +
SQL Query Language
Knowledge / Experience of various software and hardware systems including
• How applications run on Windows (ntvdm, wow, win32)
• Windows Remote Access and toolset
• Windows Security (Groups, User Rights, Group Policy, Security Templates, Etc.)
• Novell Netware 3.x and 4.x
Desired Skills and Experience:
ASP.NET programming to provide minor modifications/enhancements to a proprietary application.
Healthcare experience is preferred.
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.

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