Systems Engineer - IT Operations
Scope of Position
The Systems Engineer, IT Operations is responsible for programming, analyzing, upgrading, managing, monitoring, and expanding EDF Renewable Energy’s systems infrastructure, servers, software performance, desktop systems, Datacenter Operations, and communications devices related to IT operations located throughout North America, Mexico, and Canada. These operations include corporate offices, datacenters, and wind and solar power generation plants owned and/or managed by EDF Renewable Energy. Other responsibilities include infrastructure installation and operations at all operations centers, working collaboratively with other departments and IT team members as well as other technical contributors. The Systems Engineer will assist in the development, implementation, and monitoring of EDF Renewable Energy IT operations compliance with regulatory standards, documentation, and guidelines such as NERC and FERC.
Reports to: Manager, IT Operations
Division/Department: Corporate / Information Technology
Location: San Diego, California
70% of time is spent in the office and computer room environments, utilizing computers, servers, peripheral equipment, phones, and general office equipment. 30% of the time is spent traveling to other EDF Renewable Energy locations located in the US, Canada and Mexico for the purpose of project related work. On call duties are expected for outages and problem resolution. Incident management of outages is required until resolution. On call duties are handled on a rotation basis.
Maintain, update and install routing protocols, QoS requirements for voice/video, and priority applications.
Monitors and maintains the hardware and software for the network infrastructure
Monitors and maintains the software, OS, VMWare, VDI, Solarwinds, ACS, and domain operations
Monitors protocol compatibility, performs system tuning, and makes recommendations for improvements.
Assists in the installation of network infrastructure standardization, and plans/designs LAN, WAN, Firewall, VPN, Security, Satellite, Microwave, and other wireless solutions for all EDF locations.
Performs network, hardware, and software problem resolution and assists in the development and documentation of technical standards, ticketing system problem queue entry and closure, and interface applications.
Provides Tier II support for end-users.
Manage vendor service level agreements (SLAs) for compliance.
Monitors and maintains network circuits and system capacities, and prepare monthly metric operational reports
Upgrades servers, network hardware, and operational software and maintains established standards.
Monitors and maintains server performance, monitors network traffic patterns.
Coordinates and applies network and server patches and fixes.
Monitors and maintains VoIP infrastructure.
Works with telecommunications carriers for installation and troubleshooting of PRI, PSTN, SIP and WAN connectivity
Responsibilities may require evening and weekend work in response to needs of the systems being supported.
This role requires operational working knowledge of networking infrastructure including servers, Active Directory, Exchange, VDI, VMWare, firewalls, routers, switches, VPN solutions, border connection devices and security. Additional responsibilities would include monitoring, alerting, capacity planning, and security best practices.
Knowledge of capacity and resource planning and associated tools, network risk assessment, and contingency planning such as Solarwinds, Cisco TACACS, and HP Insight Manager
Knowledge of large storage and backup systems operations, fine tuning, and backup strategies
Knowledge of network security policies and procedures, penetration testing, and methods of auditing
Experience with Active Directory management including LDAP, TRUSTS, DFS topology, DNS, DHCP, IIS, Certificates, Windows 2003/2008, and NAS/SAN.
Ability to research, analyze, and implement IOS software patches or hardware changes as needed either manually or via automated "push" technology.
Knowledge of the following technologies and protocols:
VPN/SSL VPN, General Network Design, General Network Security, TCP/IP, OSI model, network topology and design considerations including LAN/WAN technologies such as MPLS.
Excellent working knowledge of Cisco routers, switching, QoS, management and monitoring tools (such as Solar Winds, TACACS, Insight Manager/ILO, SNMP, IPAM, SEIM), Windows AD and OS, Cisco IOS, SAN/NAS, Firewall Administration (preferably Cisco ASA), ACS, IDS/IPS, MARS, Radius, 802.xx and BGP/HSRP/EIGRP/OSPF protocols
EMC VNX, DataDomain and Avamar backup software implantation and operations
Strong incident management skills.
Strong knowledge with fundamental workings of the OSI layer
Minimum 5 years proven work experience designing, implementing, administrating, supporting and maintaining networking and/or domain server systems.
Technical/operational level understanding of carrier based services (DS3, T1, T3, DS3, OC3, E1, Ethernet, MPLS, SIP, and VPN) and direct experience troubleshooting circuits and microwave communications.
Thorough understanding of VLAN and spanning-tree technologies.
Exceptional work ethic and time management skills, ability to work well independently and as part of a team, good prioritization skills, excellent analysis and troubleshooting skills with a strong commitment to customer service.
Ability to establish and maintain constructive working relationships with peers and cross-functional team members from a variety of business functions
Ability to lift 70 pounds
Ability to travel 30% of the time, and on short notice
On call after hours is necessary for problem resolution, and project management/installations
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
EDF Renewable Energy is dedicated in our efforts to create the most efficient renewable energy projects possible, for our own portfolio and...