Systems Engineer - Web Operations
Home Depot - Dallas, TX

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The WebOps Engineer for Online Technology is at the IT epicenter of growth in our $70 billion company. You will be responsible for effectively planning and leading engineering teams that build and operate the ecommerce platform for the fifth largest retailer in the world. You thrive in an evolving environment where your team delivers constant improvement. You look at consistent growth as an opportunity to scale vertically, horizontally, and geographically. You measure success in terms of availability and delivery. This is a demanding role that requires focus, adaptability, deep technical knowledge, planning, hands on execution, and a ruthless drive towards higher levels of availability through automation

In the role of Systems Engineer on the Online Technology Web Operations team, this person will be responsible for:
Building and operating the systems that power one of the largest eCommerce websites in the world
Defining and delivering robust monitoring solutions for all key business transactions, application processes, middleware, and infrastructure
Delivering projects on time
Defining, measuring, and meeting key operational metrics including site performance, incidents and chronic problems, site traffic and conversion, etc.
Managing incidents and attending impacting outage calls for high severity production incidents.
Conducting health checks and monitoring of system infrastructures and components to ensure systems are operational.
Analyzing incidents, performance, and trends to proactively identify and resolve potential site issues before they develop.
Responding to day-to-day business requests for research, troubleshooting, support requests.
Acting as a subject matter expert for troubleshooting and resolving complex, multi-tier web problems that span a number of different platforms.

This is a highly technical role. This person should possess a wide breadth of web operations knowledge and be capable of working in large operations teams.
The Sr. Systems Engineer develops, maintains and supports The Home Depot's technical infrastructure, hardware, and system software components for moderately complex projects.
Performs configuration, debugging and support for multiple infrastructure platforms on moderately complex projects.
Performs root cause analysis for service interruption recovery; create preventative measures and present to managEment.
Perform store & SSC engineering and roll-out implementation. Ability to present ideas and manage projects. Interface with Business Stakeholders on complex projects. Update manager on escalated issues. May operate as a team lead guiding newer associates or interns.

Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects. May oversee this effort if acting in team lead capacity.
Perform store & SSC engineering and roll-out implementation.
Perform configuration, debugging and support for infrastructure platform for moderately complex projects.
Perform root cause analysis for service interruption recovery; create preventative measures.
Provide technical direction to System and Associate Engineers, Operations Specialists, and contractors.
Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.

Typically reports to Manager, Information Technology
Responsible for helping others and providing on-the-job training or guidance


Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.


The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.



Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).


Knowledge and experience with computer hardware, operating systems and system software.

BS Computer Science or related field.
3-5 years experience is preferred.
General knowledge of Home Depot is helpful.

Working knowledge of the PC (hardware and software) is essential.
Ability to listen to user issues and translate to determine appropriate technical solution.
Ability to work autonomously and with a diverse team.
Ability to communicate at all levels within the organization.

About this company
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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...