Systems Engineer-Web Operations
Home Depot - Austin, TX

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POSITION PURPOSE -
We are seeking world-class talent looking to build a career with the world's largest home improvement retailer, operating more than 2,200 store locations in the U.S, Canada and Mexico. Specifically, your role in homedepot.com will place you at the center of one of the top 40 retail websites that is experiencing an exciting growth trajectory. You will be exposed to the latest Web technologies including J2EE, Websphere, Endeca, Tomcat, Mobile, and numerous industry-leading Web technologies running a large, enterprise scale web ecosystem. You will work with IT teams and business partners to understand strategic initiatives as well as deliver leading-edge online capabilities that also support Home Depot's retail business. You will apply advanced problem-solving techniques and coordinate with other core team members to resolve system issues, maintain complex business logic and identify and implement innovative solutions.

In the role of Systems Engineer on the Online Technology Web Operations team, this person will be responsible for:

  • Building and operating the systems that power one of the largest eCommerce websites in the world
  • Defining and delivering robust monitoring solutions for all key business transactions, application processes, middleware, and infrastructure
  • Delivering projects on time
  • Defining, measuring, and meeting key operational metrics including site performance, incidents and chronic problems, site traffic and conversion, etc.
  • Managing incidents and attending impacting outage calls for high severity production incidents.
  • Conducting health checks and monitoring of system infrastructures and components to ensure systems are operational.
  • Analyzing incidents, performance, and trends to proactively identify and resolve potential site issues before they develop.
  • Responding to day-to-day business requests for research, troubleshooting, support requests.
  • Acting as a subject matter expert for troubleshooting and resolving complex, multi-tier web problems that span a number of different platforms.
This is a highly technical role. This person should possess a wide breadth of web operations knowledge and be capable of working in large operations teams.

The Systems Engineer develops, maintains and supports technical infrastructure, hardware, and system software components for small to mid-sized projects.

Performs configuration, debugging and support for multiple infrastructure platforms on mid-sized and smaller projects.

Performs root cause analysis for service interruption recovery; create preventative measures and present to management.

Ability to listen to user issues and translate to determine appropriate technical solution.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

Perform installation, maintenance and support of system software and user support on small to mid-sized projects.

Perform configuration, debugging and support for multiple infrastructure platforms on small to mid-sized projects.

Monitor and tune platforms to ensure expected availability and performance levels are achieved.

Perform installation, maintenance and support of hardware and infrastructure on small to mid-sized projects.

Perform root cause analysis for service interruption recovery; create preventative measures and present to management.

Assist in store & SSC engineering and roll-out implementation.

NATURE AND SCOPE -

Typically reports to Manager, Information Technology

Responsible for helping others and providing on-the-job training or guidance

ENVIRONMENTAL JOB REQUIREMENTS -

ESSENTIAL SKILLS

MINIMUM QUALIFICATIONS -

Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 1

PHYSICAL JOB REQUIREMENTS -

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

ADDITIONAL QUALIFICATIONS -

Knowledge and experience with computer hardware, operating systems and system software.

PREFERRED QUALIFICATIONS -

BS Computer Science or related field.

2-4 years experience is preferred.

General knowledge of The Home Depot is helpful.

Experience building and supporting a large scale, 24x7 multi tiered, highly matrixed website running in a Unix-like environment

This person needs to be a jack of all trades but highly technical and able to rapidly assimilate new IT knowledge including: Endeca, Web Middleware, Web Protocols, Web Services, Java, eCommerce, Networking, Operating Systems (AIX and Linux), Server Hardware, Storage, Databases, Performance, Configuration and Change Management, High Availability, Business and Systems Monitoring, and Incident Management.
  • Strong communication and leadership skills to handle high-stress situations that require quick thinking and teamwork
  • eCommerce and Retail experience preferred
  • Extensive experience supporting the system operations of a large scale, 24x7 application running on a hybrid unix and linux platform
  • Websphere Application Server and Websphere Commerce are a plus
  • LAMP experience is a plus
  • 2+ years of IT Support or Web Engineering Experience
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

Working knowledge of the PC (hardware and software) is essential.

Ability to listen to user issues and translate to determine appropriate technical solution.

Ability to work autonomously and with a diverse team.

Ability to communicate at all levels within the organization.

Home Depot - 2 years ago - save job - block
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About this company
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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...