Business Unit: Software Company (McHenry,IL) Location: ILLINOIS (MCHENRY) Requisition Number: FSC-00008089 Job Type: Regular Business Unit Profile: Responsibilities: Do you have the desire to bring your strong technical, analytical and communication skills to a winning Technical Support team? Join Follett Software during our most exciting time and enjoy a strong, challenging career of growth! Summary: Provides technical support to our customers and assists them with usage of our products via telephone, email and the internet. Ensures a positive, high quality, professional service-oriented relationship with our customers during each and every interaction.
Key Accountabilities: Handle customer inquiries through a variety of communication channels Resolve customer issues and inquiries efficiently, preferably on first contact Document all customer interactions thoroughly Support multiple products, both software and hardware Adhere to all established processes and procedures Maintain current knowledge of Follett products and services Support and contribute to department initiatives and projects Qualifications: Qualifications: Strong interpersonal skills and telephone etiquette Strong business/technical oral and written skills Ability to multitask in a dynamic environment Proficiency in Microsoft Office, particularly Excel Working knowledge of Oracle would be beneficial Knowledge of network configuration and database (SQL) experience are preferred 1 to 2 years' experience in a technical support environment, call center experience preferred Availability from 6:00 AM to 6:00 PM MUST SPEAK SPANISH FLUENTLY Only candidates LOCAL to the Northwest Chicagoland area will be considered at this time. Due to high volumes, no phone calls or agencies, please! Follow us via Social Networking: www.facebook.com/follettsoftware and www.twitter.com/fsccareers. Thank you for applying with Follett Software!
www.follettsoftware.com Follett Software is deeply committed to diversity in the workplace. EOE / AA
Follett Corporation - 18 months ago