TL Supervisor II-UPS Freight Truckload
UPS - Chesapeake, VA

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Requisition #: 271232914

Job Category: Operations

Operation: Operations-Truckload

Job Group: FT Supervisor

Job Grade: 220

Job Code: 0762

Relocation Assist Available: No

Location: CHESAPEAKE, VA 23320 - NORFOLK

Job Summary

The Business Manager supports revenue growth and maximizes profitability for UPS Freight Truckload (TL) by generating new business and managing an existing dedicated account. He/she collaborates with internal groups, such as pricing and operations, to develop customer solutions and service the customer account.

The primary responsibility of this position is to provide on site support to the customer including collaboration between the customer and UPSF. The Business Manager promotes customer dialogue to cultivate cross-selling opportunities, strengthen customer relations, and effectively manage the relationship. Duties include conducting customer business review sessions and reviewing operational performance in order to ensure customer satisfaction, and improve service and profitability. The Business manager also resolves customer issues and manages rate changes and contract renewals.

Other Duties

Responsible for the rating, planning, and execution of all inbound loads. This includes processing revenue share payments with the customer.

Collaborate with others to interpret customer requirements, and develop competitive, customized, and innovative customer solutions

Develop and present customer proposals and monitor solutions implementation

Supervise one specialist who assists with reporting, scheduling, and customer support.

Act as a liaison between the customer and UPSF on sites.

Prepare, audit, analyze, and present information to the customer and UPSF management.

Preferred Competencies

Applies business and industry knowledge and understands how key factors impact business strategies and customer organizations in areas such as industry trends, global business perspectives, and organizational structures and functions

Applies operational expertise by analyzing and evaluating data, patterns and trends to determine the financial impact of a decision on the customer and the company.

Applies knowledge of customer business models and operating structures and offers logistic operational solutions that support the customer’s strategic business objectives

Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions

Applies knowledge of freight structure and operations to resolve problems, make decisions and achieve business objectives

Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment

Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/ potential customers

Creates and develops strategies and plans for effectively managing accounts

Negotiates with others by identifying desired outcomes, organizational priorities, and appropriate strategies and concessions. Asks pertinent questions, considers alternatives, persuades others, and bargains for win-win solutions

Predicts, solves, and identifies customer problems and uses appropriate internal resources to resolve complex customer issues

Must be authorized to work in the U.S.for this employer.

Must be currently in the same geographic location as the job or willing to relocate yourself there.

Must be willing to travel.

Logistics or Transportation degree preferred

3 years of Transportation experience

Advanced computer skills including Excel, Access, and Powerpoint

This position is located in Newport News, VA.

Employer will not sponsor visas for position.

UPS is an Equal Opportunity Employer

Must be authorized to work in the U.S. for this employer.

Must be currently in the same geographic location as the job or willing to relocate yourself there.

Must be willing to travel.

Employer will not sponsor visas for position.

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