WEX/Fleet One is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. If you are looking for a growing career – come be part of WEX/Fleet One today!
The Team Leader is responsible for the operational management of all of WEX/F1 accepting merchant programs. This includes oversight of all work performed across WEX/F1 to satisfy our merchant contracts, inclusive of interchange fee revenue, site acceptance, servicing expectations, growth and retention.
Minimum of 3-5 years of Leadership, management and motivational skills and performance management experience
Knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics
Results driven, action orientated and self-motivated
Analytical; superior critical thinking, problem solving and decision-making skills
Ability and desire to identify, implement, and track effectiveness of process or productivity improvements
Strong business writing and communication skills
Experience managing contracts and projects
2 – 4 years prior Supervisor experience with multiple direct reports
A forward planner who critically assesses own performance.
Experience using Call Center Tools (i.e. Call Scheduling, Quality Monitoring, Telephone Systems)
Mature, credible and comfortable in dealing with various degrees of management in a professional setting.
Empathic communicator with the ability to view situations from the customer and employee’s perspective.
Knowledge of Fleet One processes and tools
WEX (formerly Wright Express) provides payment processing and information management services to commercial and government vehicle fleets...