American Savings Bank - Hawaii - Honolulu, HI

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Responsible for international funds transfer activities to meet critical deadlines, monitors correspondent banks’ accounts entries, and processes foreign exchange transactions. Handles import and export letters of credit issuance, negotiation and advising processes, processes clean collections, documentary collections and payment disbursement transactions. Analyzes, researches and responds to inquiries and/or complaints received from customers, branches, and departments regarding international transactions with minimum supervision.
• Minimum of two (2) to three (3) years previous satisfactory work experience in International Banking Services including wire transfer services, letters of credit services, foreign exchange services and foreign items services with customer service back ground preferred
• Bilingual in English and Mandarin or Cantonese preferred
• Mathematical competency and ability to convert foreign currency accurately and efficiently
• Ability to communicate effectively, both written and orally with commercial customers and internal staff
• Skill in use of 10-key calculator and typing proficiently and accurately
• Skills in use of PC including MS Word and MS Excel and database software
• Knowledge of branch operations procedures preferred
• Ability to handle complaints and assist customers in a professional manner
• Ability to perform researches and to solve problems with minimum supervision
• Ability to interpret and apply policies and procedures

American Savings Bank - Hawaii - 11 months ago - save job - block