Do customers tell you that you are amazing? Do you want to work for one of the best companies in the world? If you said yes, we just might have a great position for you. We are working with a top computer/phone/tablet company, we will tell you the name once you apply. It is a place where no one ever quits because they enjoy it so much.
This job is in sales support but no sales are required, the company believes that if a customer wants to buy something they will inform you, there is no tying to get them to buy more.
You will be interacting with customers from the time they order to the time the gadgets are delivered. Will be working with external customers such as BestBuy, Wal-Mart, etc. Interaction is over the phone or email so you have to know how to write well and speak clearly.
You will develop and maintain positive customer relations; coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Critical skills include: Excellent written and verbal communication skills, a passion for customer service, strong technical aptitude, resourcefulness and flexibility. Advanced judgment, negotiation and problem solving skills.
EXPERIENCE & SKILLS
¿ Excellent customer service skills & experience
¿ Customers interaction via telephone and email
¿ High volume data entry
¿ Excellent verbal & written communication skills
¿ Complex problem solving capacity
¿ Strong organizational capabilities
¿ Attention to detail, follow-through and ability to effectively multi-task
¿ Solid mathematical skills (requirement for pricing adjustments)
¿ Typing skills (min 30 words per minute) and 10-key
¿ Ability to work cross functionally with a team approach to accomplishing goals
¿ Seeking flexible and dedicated personnel with 2-4 years experience
¿ Ability to work overtime and weekends as needed
¿ &/or BA/BS with 1-2 years experience in call center &/or customer service
¿ Proficiency in SAP GUI is preferred.
Also review for:
¿ Positive attitude
¿ History of consistent performance & attendance at previous employers
¿ Reliable transportation to work
If you are interested, please submit your application. We are then sending out questionnaires for you to fill out to prove you are the best possible candidate.
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