Team Lead
Trinity Health - Novi, Michigan - Livonia, MI

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This position is responsible for assisting the Manager in managing daily operations within the assigned Shared Services Center’s (SSC) Patient Accounting department, Ministry Organization’s (MO) Patient Access department or within Central Operations. Provides staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Trinity Heath policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.

Must possess a demonstrated knowledge of patient accounting functions with attention to Billing & Following, Customer Service, Patient Access, Denial Management, Quality Assurance & Training, and/or Payment Posting. Associate’s degree in Business/Management, Healthcare Administration, or other Healthcare discipline preferred. Two or more years of current patient accounting experience with documentation of process success may substitute for education. Customer service background is required. Working knowledge of computer operations and electronic interfaces is required. Formal software course training is preferred. Must be comfortable operating in a collaborative, shared leadership environment.