Team Leader - Retail -Triad Customer Support
Advanced Home Care 82 reviews - Charlotte, NC

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The Retail Team Leader is responsible for leading the overall operation of the retail business within a region or branch. Responsibilities include implementing, and maximizing our retail strategy which is designed to market our core products to the patients we service and others in the community. Will train and educate on appropriate sales techniques (how to sell) including technical and soft selling skills to retail staff. Support all retail locations to ensure a consistent look and appropriate levels of inventory are maintained. Analyze monthly sales reports for each store in assigned region and provide feedback and recommendations to Retail Specialist and Product Line Leaders as appropriate. This team leader will participate in the overall success of the customer support department within the region. The Team Leader will provide leadership and supervisory responsibilities for an identified group of employees. The Team Leader will participate in interdepartmental communication and problem resolution and will represent the company within the community.


The Retail Team Leader must possess a 2-year college degree, plus 2 years of work experience in a related field or a High School diploma, plus 4 years of work in a related field. Related work experience is defined as experience as an AHC Patient Account Representative or Home Care Liaison or management experience regardless of the industry. Candidates must possess excellent verbal and written communication skills, the ability to be an independent thinker and problem solver. Relevant medical experience and medical terminology training required. PC knowledge required, including the ability to work with common desktop applications. Customer Service management experience is preferred

About this company
82 reviews
Advanced Home Care was established in 1993 with the merger of Home Care of Central Carolina (est.1983) and Advanced Services (est.1986) in...