Position Summary :
Primary responsibility for managing selling floor and operational activities to maintain an environment that supports and strengthens our Staples brand. The team lead is responsible for coaching and mentoring our sales associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the store while creating a customer centric environment.. This individual must ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately based on customer traffic.
General Purpose :
Leadership through “Manager on duty”, Coaching, Customer engagement, Model the way and reinforce consultative selling behaviors with team.
Role Qualifications :
• Shows ability to lead and coach a team to strengthen and support our associates and customers
• Teaches and reinforces consultative selling behaviors that result in Managers and Associates delivering exceptional sales & service results
• Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers
• Demonstrates ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin
• Has a clear understanding of merchandising and retail operations
• Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together
• Able to work a flexible schedule
• Adheres to all company policy and procedures
Position Responsibilities :
Leadership: Ability to juggle multiple priorities in a fast paced environment. Engages and inspires to achieve maximum performance with reinforcement of recognition tools as needed. Fosters a sense of energy, ownership, teamwork and personal commitment for themselves and the team. Involved in the selection, recruitment and performance assessments of sales associates.
Selling & Customer Service: Models the way to create a customer centric environment and to ensure consistency across the store. Coaches every associate to create a culture of consultative selling and total solutions while focused on the customer’s needs. Support the services team through qualifying lead generation opportunities.
Store Operations/ Results: Holds themselves and the team accountable for flawless execution of operational excellence. Set clear expectations to establish group plans and maximizes operational excellence with minimal disruption to the customer experience. Will often be required to perform operational tasks as needed. Drive profitable sales and service. High integrity and ethical behavior as a keyholder for the store.
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