Tech Support – Level 1 – Contract – Tampa, FL
The Field Support Technician I is responsible for desktop support, customer service, local business analysis and basic technical support for sites. Minimum: 1 to 3 years work experience in desktop support (Windows, Microsoft Office)
Tech Support – Level 1 Key Skills:
- Desktop Support
- Excellent Customer Service
- Business Analyst
- Windows, Microsoft Office
Tech Support – Level 1 Key Attributes:
- Excellent customer service and interpersonal skills
- Excellent organizational skills
- Strong oral and written communication skills (technical and non-technical)
- Work in a team environment and always maintain a positive attitude
- Dell Experience or Dell Certifications (PLUS)
- Industrial work environment - working in the Mills
Tech Support – Level 1 Duties:
Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
Ensure customer issues/tickets are resolved in a timely manner.
Assist end users with packaged software and some basic support of critical applications.
Software installations and license tracking and support.
Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, Barcode Printer, etc). Work closely with Corporate IT on hardware purchasing and asset management.
Provide quality support to user community, employing a high degree of customer service, technical expertise, and timeliness.
Resolve problems with a high degree of patience and problem management techniques.
Convey technical issues in laymen’s terms so the customer can understand.
May support the location as the local IT Business Analyst. Bring location IT needs to the NAIT BA team to ensure local needs are being planned for and addressed.
Support IT by actively supporting the local implementation of projects that arise from the business or IT.
Serve as the voice of IT to local site management (both communication from local management and communication from NAIT & Global IT back to local management)
Provide more advanced infrastructure support to devices resident at the location that are not supported by infrastructure outsourcing partner.
Acquire and maintain a basic understanding of the location Local Area Network (LAN) setup/topology in order to troubleshoot network issues that may occur at the site.
Provide onsite (basic support) to infrastructure outsourcing partner with regards to server and network infrastructure resident at the location.
Acquire and maintain current knowledge relevant product offerings and support policies to provide technically accurate solutions to users.
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• Medical Benefits
• Consultant Lunches and Outings
• Dental Benefits
• Life Insurance ($20,000 benefit)
• ATOP-Accrued Time Off Program
• Consultant Web-Site
• Name Plates
• Care packages/Survival packs
• Dedicated Consulting Services Representative
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