TechOps Engineer / Lab Admin Job
VMware - Cambridge, MA

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Posting Title
TechOps Engineer / Lab Admin

About Us
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC).

Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 13,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Learn more at today!

Job Description
Our Cambridge Tech Ops team is looking for people with a minimum of 2-3 years of hands-on lab experience who will provide network & systems troubleshooting support with a focus area in one or more of these areas: network support, *nix , or programming fundamentals.

TechOps Engineers at VMware assist in maintaining various R&D test beds, which are comprised of hosts, SAN and networking hardware, all while using VMware virtualization software. These engineers work on a North American team, as well as across the globe on various IT related tasks.


- Assist in managing test beds and equipment deployments from start to finish including racking all varieties of hardware, cabling, OS installation, firmware upgrades and LUN presentation

- Help maintain regional VMware R&D site infrastructures, including participating in network upgrades, office moves, and writing thorough documentation

- Meet ticketing SLA’s for the region

- Recommend solutions in response to engineering support requests and for improving internal processes and procedures

- Participate in beta testing of VMware Software

- Work with team to install upgrade and maintain local site infrastructure VM’s and services (DHCP, DNS, proxies, etc.)

- Use monitoring and lab tools to manage lab resources, including power, environmental, and asset management

- Follow pre-defined processes and design or collaborate on new ones

- Work independently with minimal guidance on day to day tasks

- Dedication to excellent customer service in the face of challenging requirements

- BS in CS/EE/Math preferred or equivalent experience

Basic Qualifications:

- Minimum 2-3 years of relevant industry experience, preferably supporting an Engineering environment

- Multiple years of experience with some or all of the following technologies: Systems Administration (Linux/Windows), Networking (LAN, WAN), Storage, and Virtualization

- Ability to support and troubleshoot networking protocols and services such as LAN, WAN, VPN, DNS, DHCP, NIS, NFS, TCP, UDP, ICMP, PXE

- Proven technical troubleshooting and performance tuning

- Excellent verbal and written communication skills in English

- Excellent teamwork skills

- Able and willing to travel domestically or internationally as needed

- Able to lift 50+ lbs

Nice to Haves:

- vSphere Administration experience

- Experience with Cisco networking hardware

- Basic scripting experience with PERL

- Relevant technical certifications (MCSE, CCNA, VCP, etc.)

- BS in CS/EE/Math preferred or equivalent experience

Cambridge, MA, US

Is this a remote or multiple location position?

Requisition Number

EEO Statement
VMware is an equal opportunity employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Equal opportunity and consideration are afforded to all qualified applicants and employees in personnel actions, which include: recruiting and hiring, selection for training, promotion, rates of pay or other compensation, transfer, discipline, demotion, layoff or termination. VMware does not unlawfully discriminate on the basis of race, color, religion, sexual orientation, marital status, pregnancy, gender identity, gender expression, family medical history or genetic information, citizenship, national origin or ancestry, sex, age, physical or mental disability, medical condition, veteran status, military status, or any other basis protected by federal, state or local law, ordinance or regulation. VMware also makes reasonable accommodations for disabled employees consistent with applicable law. Further, it is the policy of VMware to maintain a working environment free of all forms of harassment.

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VMware - 15 months ago - save job - block
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VMware, a company providing virtualization software founded in 1998 and based in Palo Alto, California, USA. It is majority owned by...