The Technical Account Manager is in charge of managing the relationship with QualysGuard Express SME customers and the primary responsibility is to take care of the overall success of Qualys’ rapidly growing installed base.
The Post-Sales Technical Account Manager will be responsible for ‘’renewing” and “upselling” his/her client base and to ensure proper deployment of new and upsold services. The Technical Account Manager will connect on a regular basis to our existing customers and perform technical checkups. He or she will leverage web-based applications to guide and inform customers in the successful use of QualysGuard within their respective organizations. The Technical Account Manager may also serve as the primary point of contact for Express customers and help direct inquiries to the right resources within Qualys such as support, pre-sales or management. The Technical Account Manager is also responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective. The Technical Account Manager will be responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization/Product Manger as data points to drive product and company direction. Success of this role will be measured by the activity rate of Express customers, the annual renewal rate and upsell rate of Express customers, and the overall satisfaction of Express customers.
Ideal candidate will come from a security and/or networking background while performing an engineering, administration or support role. Candidates from the following backgrounds may be a fit: Sales-Engineer, Post Sales Consultants, Technical Pre-Sales Engineers, Consulting and Professional Services profiles, Technical Support Engineers, Engineering or Technical Customer Service oriented profiles
General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nMap, Scan alert, ISS Internet Scanner), PCI, Policy Compliance/GRC-IT and Audit Tools , other enterprise security solutions
General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures
2-3 years of experience in the Software-as-a-Service (Saas ) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must have a strong technical background and possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.
Works well in small group settings.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
Qualys, Inc. is the leading provider of Software-as-a-Service (SaaS) IT security risk and compliance management solutions. Qualys solutions...