Technical Analyst - 574
Tech Providers, Inc. - Atlanta, GA

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Company Description:
Tech Providers, Inc., a woman-owned Alabama Corporation with its corporate office located in Birmingham, Alabama, provides consultants nationwide. TPI addresses your technical resource requirements, allowing you to focus on your business. We allow you the ability to hire, manage, and pay IT contractors by being the single point of accountability. Our strength is in our people; we are ready to work hard for you.

Job Description:
Summary:
Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.

Responsibilities:
Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements

Analyzes marketplace, industry, company, technology trends, and best practices, vendor products, and services, etc.;

Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes;

May produce reports, analyze data and develop business cases.

Monitors data and system trends for anomalous situations and oversees execution of resolution.

Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written;

Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation;

Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders;

May participate in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools;

Writes user documentation based on functional requirements;

Newly approved project to develop a web portal to manage incoming and outgoing service requests (ASR) from multiple telecommunications carriers. Analyst needed to produce technical requirements for development of application.

Skills:
Analysis, AppDev, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Process Flow, Rapid Application Development (RAD), Requirements gathering

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