Technical Business Analyst - Cloud Media Services Project
Sony Pictures Entertainment - Culver City, CA

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Sony Pictures Entertainment is a leading creator and distributor of entertainment products services and technology Our global operations encompass motion picture production and distribution television programming and syndication home video acquisitions and distribution operation of studio facilities development of new entertainment technologies and distribution of filmed entertainment in over 67 countries The Technical Business Analyst will be working on a digital media SaaS solution hosted in the AWS environment The SaaS offering is intended to streamline global production by joining all elements of the process in the cloud allowing for creative teams to collaborate seamlessly from anywhere in the world A 247 and multitenant support strategy is required The Technical Business Analyst will work with the Engineering Operation Lead subject matter experts architects and software developers to facilitate requirements gathering scoping design and test planning sessions create use case models process flows specification documents wire frames test cases The Technical Business Analyst MUST have experience gathering requirements for complex multiphased business application product development projects (preferably in production salesmarketing or distribution systems) Heshe MUST have experience in SaaS operation support model Examples of specific duties include gathering requirements and developing use cases to benchmark the applicationinfrastructure to performance drafting Service Level Agreement documentation and operational support process flows plan and participate in Operational Readiness Testing etc Heshe MUST be hands on and detail oriented Heshe MUST have strong analytical and technical documentation skills Heshe MUST have a take charge attitude Heshe MUST have strong communication listening and meeting facilitation skills to interact with all levels of users software developers and architects Responsibilities include the following Work closely with EOL to gather operation support requirements for MCS Document SaaS operation support requirements process flows escalation policies and procedures application and infrastructure metrics metering billing model application and infrastructure monitoring tools call center process L1 – L3 support environment Work with the technical lead developers and business stakeholders to gather benchmark requirements for load testing Create test plans test cases and do functional testing Be responsible for a requirements management process Assist with change control for duration of a project Experience Minimum 5 years of experience in overall business analysis for systems and software Minimum 5 years experience in gathering requirements for web application development projects Minimum 3 years of experience in application and infrastructure SaaS operation support model Minimum 2 scrum methodology experience Summarize the kinds and level of knowledge skills and abilities the job requires Knowledge In depth knowledge of business analysis best practices In depth knowledge of the Scrum methodology and the software development life cycle Understanding of test QA cycle and ability to develop test cases Understanding of web based application infrastructure Understanding of relational databases concepts is a plus AWS infrastructure support model experience is a BIG PLUS Ability to collect and analyze performance monitoring statistics is a strong plus (application logs security logs system logs CPU load memory disk space network throughput etc) Skills AWS infrastructure and support model Strong business analysis skills Strong analytical and problem solving skills Ability to “think outside the box” Ability to multitask Proven ability to get things accomplished and working with others Focused on delivering results People Skills Strong writtenverbal communication and presentation Ability to work with technical and nontechnical teams Proactive Team focused Sensitive and respectful of people Relationship management skills Open to new ideas Fun to work with Ability to Work in close collaboration with the project managers and subject matter experts to gather analyze and document the functional requirements Effectively communicate with both technical and nontechnical users and produce project documentation

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Sony Pictures Entertainment (SPE) is a movie-making monster. The producer of Godzilla is a unit of Sony Corporation of America, the US arm...