Technical Help Desk Analyst -must have Cognos/Business Objects, Health Care
eSense Incorporated - Indianapolis, IN

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Start Date: 4/1/2013
End Date: 6/30/2016 with possibility of extension through 6/30/2018
Location: Indianapolis, IN

Role: Help Desk Analyst

  • Experience with supporting help desk (3+ years)
  • Experience with analyzing Medicaid/Health Care Data (1 + year)
  • Experience with SQL (2 +years)
  • Experience with BI tools such as Cognos, Business Objects (2 +years)
  • Excellent Communication and interpersonal Skills


  • Experience with Cognos Query Studio
  • Experience with BMC (formerly Numara) Footprints


  • Assist FSSA Enterprise Data Warehouse (EDW) users with questions, requests and issues regarding the EDW Portal, data needs, Queries and reports.
  • Document callers' questions, requests and issues in a tracking system and maintain follow-up items through resolution
  • Constant telephone and email contact
  • Liaison between EDW development team and users.

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About this company
eSense® Incorporated is a consulting and service firm specializing in Information Technology and Busines Process Reengineering. We...