1 year plus contract for IT Lead Analyst. Must have proven experience as an IT Lead or Project manager.
Candidate needs to have:
- Supervise outside vendors. Managing relationships and the delivery of services to client - customers.
- Leads small to medium project teams to deliver services and solutions to all clients.
- Provide maintenance and support for internal and external clients by following procedures, guidelines, and predefined concepts.
- Furnish quality customer service by adhering to predefined service level agreements.
- Proactively takes the initiative to solve problems and provide solutions to all clients. Analyze ticket information to ensure service levels are being met.
Ideal candidate will have BS Degree in IT and several IT certifications, PMP is a plus
- Project Management skills; limited experience with techniques for Estimating, Planning, Scheduling, Budgeting, Forecasting.
- Strong communication skills including both verbal and written, limited meeting facilitation, presentations, and interpersonal interactions.
- Ensure excellence in customer service to all clients.
- Knowledge of current computer technologies such as Windows 7, XP, Microsoft Office 2010, Internet technologies, PC troubleshooting & diagnoses.
- Knowledge of voice systems, Iphone, wireless devices
Local candidates only, onsite interviews required
JobServe USA - 21 months ago