Technical Review Commentator
D-Link - Fountain Valley, CA

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This job is located in the Marketing Division of the company in Fountain Valley, CA.

DUTIES AND RESPONSIBILITIES:
  • Proactively respond and follow up on customer feedback from online reviews, BazaarVoice tool (i.e. Questions & Answers) & D-Link Forum inquiries regarding D-Link product issues, customer experience, etc
  • Maintain professional online etiquette and respond within stated guidelines and process
  • Review customer feedback and develop appropriate response and respond in a timely manner. Engage the Tech Support and Product Management teams as necessary to provide appropriate response to customer feedback
  • Provide technically accurate and grammatically correct responses regarding products and product usability
  • Communicate potential product issues to proper support channels when needed
  • Maintain and update library of applicable answers to streamline response process

REQUIREMENTS:
  • Excellent customer relationship skills
  • Strong written communication skills
  • Strong reading comprehension skills
  • Ability to learn quickly
  • Strong understanding of networking hardware such as; Routers, Access Points, Network Cameras, Multi-Media Devices, etc
  • Background in customer service or retail experience and/or Background in Net+/A+ skills are preferred
  • Problem solving and troubleshooting skills are a plus

D-Link - 16 months ago - save job - block
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