Technical Support 2-Help Desk.
USM Business Systems - Richmond, VA

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Position Technical Support 2 Help Desk Duration 6 Months Location Richmond VA Interview Phone then In person Green Card or US Citizens only Local candidates strongly preferred Candidates must be able to interview in person no exceptions after an initial phone interview The scope of work is to provide computer technical support to the State Corporation Commission bull Maintain analyze troubleshoot and repair computer systems hardware and computer peripherals bull Document maintain upgrade and replace desktop hardware and software systems bull Support and maintain user account information including rights security and systems groups bull Provide handson and telephone support of personal computers and laptops bull Locate read comprehend and follow instructions in online technical service manuals knowledge bases and publications bull Diagnose and solve PC software and hardware issues including issues with malware bull Prioritize and schedule own workload bull Provide accurate and helpful answers both written and verbal to endusers in a professional courteous and timely manner bull Install and configure software such as operating systems configuration management tools application and development tools testing tools compilers and code editors bull Manage and report time spent on all work activities Environment Windows XP SP3 Microsoft Office 2007 Professional Symantec Altiris asset management Thanks Regards Lavin IT RecruiterUSM Business Systems 703 955 1373 lavinsusmsystemscom Technical Support 2/ Help Desk Windows XP SP3 and Microsoft Office 2007 Professional
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