Technical Support Associate - Phoenix
W.W. Williams - Phoenix, AZ

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DESCRIPTION

Provides technical parts and service support in the diagnosing and estimating process. Prepares accurate and timely estimates to repair customers' equipment by performing the following duties:

DUTIES

Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles. Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due. Develops complete parts list for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy. Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process. Assists in setting appropriate stocking levels by reporting stocking problems or opportunities. Other duties may be assigned.

QUALIFICATIONS

High school diploma or GED; or one to three months related experience and/or training. Able to read and interpret documents such as safety rules, operating and maintenance instructions and parts manuals. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. To perform this job successfully, an individual should have knowledge of SX.enterprise and Suppliers' inventory Systems to include Allison's SAP system and DDC's DIBS system. Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles. Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due. Develops complete parts list for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy. Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process. Assists in setting appropriate stocking levels by reporting stocking problems or opportunities. Other duties may be assigned.

W.W. Williams - 11 months ago - save job - block
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