Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.
Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 3,500 people worldwide.
Kronos is an Equal Opportunity Employer.
Responsibilities:
Develop an in-depth product knowledge on Kronos Workforce HR and Payroll
Leverage HR and Payroll domain expertise to provide optimum solutions
Analyze, research and troubleshoot to solve complex customer issues
Use and contribute to on line product knowledgebase in order to resolve issues quickly
Demonstrate ability to multi-task in order to prioritize support issues and respond appropriately to multiple critical situations
Manage case load and accurately document defined problem statements, troubleshooting efforts, results, next steps and resolution
Develop a general product knowledge on Kronos Workforce Central Suite products and other additional designated module
Qualifications:
Bachelor’s Degree or equivalent experience; accounting or payroll experience a plus
Experience and demonstrated ability in conflict resolution and customer service techniques
Knowledge of/Aptitude for client/server and/or web based technologies
Knowledge of/Aptitude for SQL relational database management systems
Kronos Incorporated - 5 months ago
- save job
-
block
