Technical Support Engineer
Astro-Med, Inc. - West Warwick, RI

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Astro-Med, Inc’s Grass Technologies subsidiary, a leader in neurophysiological instrumentation and software, has an opening for a full-time Technical Support engineer.


The Technical Support engineer will be responsible for training customers to use equipment, providing customer support by telephone, and traveling throughout the United States to provide installation service for Grass medical products.
The Technical Support engineer will be responsible for all field installations and customer inservice, post-installation support and in-house training sessions, as well as coordination of warranty and non-warranty services. Technical Support Engineers will assist users in the daily operation of our equipment via telephone and/or remote access consultation.
The Technical Support Engineer will be called on to visit customer sites for the installation, in-service, and repair of the company’s supplied equipment (no more than 60% travel).


Two years of experience in Customer Service
A working knowledge of Windows® 2000/XP, including Microsoft® Office, Excel, Outlook, and Powerpoint
Basic knowledge of computer networking
Superior communication skills, analytical ability, and an outgoing personality
The successful candidate will have a Bachelor’s degree in Biomedical Engineering, Computer Science, or Health Sciences

Astro-Med, Inc offers a competitive compensation and benefits package which includes medical/dental insurance, 401(k), profit sharing, employee stock purchase plan, and more.

For immediate consideration, please send a resume to: Astro-Med, Inc. Human Resources, 600 East Greenwich Ave., West Warwick, RI 02893. E-mail to: or fax to 401-822-0139.

Astro-Med, Inc is an Equal Opportunity/Affirmative Action Employer – M/F/D/V.

About this company
Astro-Med, Inc. (Astro-Med) is a multi-national enterprise, which designs, develops, manufactures and distributes a range of specialty...