Do you enjoy helping customer be successful with software? Are you a savvy support engineer with a curiosity about new technologies? Do you enjoy finding meaning in the information we generate? Join us as we build a world class team doing all these and more. Revolution Analytics is the leading commercial provider of software and support for the open source “R” statistical computing language. Our product, Revolution R Enterprise, enables statisticians, scientists and others to create superior predictive models and derive meaning from mission-critical data in record time. We are looking for an experienced technical support engineer who will help our customers successfully deploy, configure and use our product in their environment and contribute to the building of a world class support team.
Multiple Locations - Richmond, Virgina - Raleigh/Durham, North Carolina, New York, New York
Technical Support Engineer
Duties and Responsibilities
Answer questions from customers and prospective customers about the features and capabilities of our products, primarily by telephone and email
Troubleshoot problems encountered by customers
Develop customer-facing documentation for our website and other venues
File bug reports and enhancement requests as appropriate
Communicate customer needs and wishes to our development teams
Work with our issue tracking and sales management software
Participate in new product introduction
Participate in the growth of the Support organization
Significant experience in installation and support of enterprise software applications under Windows and Red Hat Linux.
Familiarity with enterprise IT security as it applies to software installations and usage.
Experience with data analysis software – R, SAS, Matlab, SPSS a plus.
Bachelors degree in Computer Science, Statistics or equivalent experience
Ability to work efficiently and diplomatically with customers and in a team environment
Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation
First-rate customer service, prior help desk experience and / or customer-focused experience is a must
Revolution Analytics - 13 months ago