Technical Support Engineer
Revolution Analytics - Richmond, VA

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Do you enjoy helping customer be successful with software? Are you a savvy support engineer with a curiosity about new technologies? Do you enjoy finding meaning in the information we generate? Join us as we build a world class team doing all these and more. Revolution Analytics is the leading commercial provider of software and support for the open source “R” statistical computing language. Our product, Revolution R Enterprise, enables statisticians, scientists and others to create superior predictive models and derive meaning from mission-critical data in record time. We are looking for an experienced technical support engineer who will help our customers successfully deploy, configure and use our product in their environment and contribute to the building of a world class support team.

Multiple Locations - Richmond, Virgina - Raleigh/Durham, North Carolina, New York, New York

Technical Support Engineer

Duties and Responsibilities

Answer questions from customers and prospective customers about the features and capabilities of our products, primarily by telephone and email

Troubleshoot problems encountered by customers

Develop customer-facing documentation for our website and other venues

File bug reports and enhancement requests as appropriate

Communicate customer needs and wishes to our development teams

Work with our issue tracking and sales management software

Participate in new product introduction

Participate in the growth of the Support organization

Requirements

Significant experience in installation and support of enterprise software applications under Windows and Red Hat Linux.

Familiarity with enterprise IT security as it applies to software installations and usage.

Experience with data analysis software – R, SAS, Matlab, SPSS a plus.

Bachelors degree in Computer Science, Statistics or equivalent experience

Ability to work efficiently and diplomatically with customers and in a team environment

Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation

First-rate customer service, prior help desk experience and / or customer-focused experience is a must

Revolution Analytics - 13 months ago - save job - block
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