Technical Support Engineer---Backup Industry
EMC Corporation 599 reviews - Pleasant Grove, UT

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EMC Backup Recovery Systems is one of the fastest growing divisions in EMC and is recognized industrywide for innovation EMC backup recovery and archive products increase performance efficiency and business agility using deduplication and other advanced capabilities Customers are able to accelerate IT transformation with flexible solutions designed to meet the new demands of virtualization cloud and big data Our product portfolio includes EMC Data Domain deduplication storage systems EMC Avamar deduplication software and systems NetWorker backup and recovery software and Mozy the most trusted online backup service for consumers and businesses The BRS support team in Pleasant Grove Utah provides comprehensive technical support to EMC’s Mozy customers This group is looking for a selfdriven motivated engineer with excellent customer service skills to join their facedpaced team In this role you will interface and collaborate with various Mozy teams such as engineering development operations implementation and qa Examples of the type of work you would perform in this role provide technical support to enterprisevip customers work on escalations inform engineering of requested product feature enhancements provide pre product launch assistance participate in product testing provide root cause analysis create detailed documentation The experience and skills that would make you a great fit Comprehensive computer knowledge (hardware and software) with advanced troubleshooting skills under Mac and Windows Experience with troubleshooting tools (ie FTP Telnet TFTP HyperTerminal Sniffers etc) Solid understanding of LANWAN and Indepth understanding of networking concepts including switching and routing Knowledge of network security concepts (ie NAT VPN IP Sec and Firewalls) Ability to analyze and understand error logs configuration files network topology packet captures event logs crash logs etc Experience providing detailed case notes Exceptional communication skills via phone email and chat Aptitude for learning and applying new concepts quickly Degree in an IT related field or hold a recognized IT qualification EMC VMware Microsoft or Cisco certifications a plus Familiarity with the following is also needed Exchange server active directory and SQL server Backup software systems and VSS virtual machines especially VMware backup
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599 reviews