Technical Support Specialist - Bioresearch
Molecular Devices, LLC provides one of the widest ranges of bioanalytical systems for life science and drug discovery research available from a single supplier. Our systems are built on proprietary technology platforms that deliver high performance, flexibility, and reliability. By joining Molecular Devices, you will work with best-in-class people who share a common purpose - to be our customers' first choice for innovative systems, tools, and support that advance both basic and applied life science discovery.
Molecular Devices seeks a qualified candidate to join the Technical Support Department in Sunnyvale, California. The representative will troubleshoot technical problems and provide customer support for our growing line of single and multi-mode detection bench-top readers including instrumentation, Softmax Pro software, and applications.
This job will entail daily interactions with customers primarily through phone and e-mail. The ability to effectively communicate with researchers through these channels to help them fully utilize the software/hardware capabilities of our bioresearch instrument platforms is a key to success for this position. Responsibilities also include updating and maintaining Customer Relationship Management (CRM) database with a summary of the incident and actions taken. Excellent customer service skills complemented by resolution oriented thinking are essential. Familiarity with Windows 7 OS, computer networking, and informatics are a plus.
The ideal candidate will possess a BS/MS with research experience, PhD preferred; have knowledge of biochemical, molecular and cellular techniques and instrumentation; possess excellent verbal and written communication skills; be detail-oriented; be an enthusiastic learner; and enjoy working in a team-oriented environment. The candidate should have experience in analyzing complex data, troubleshooting hardware and software issues and be an independent problem solver. Hands on experience with Molecular Devices’ SpectraMax series instrument platforms, Softmax Pro software and robotics integration is highly desirable. Customer support and/or teaching experience are a plus.
Molecular Devices is part of the Life Sciences & Diagnostics segment of Danaher Corporation. Danaher is a science and technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our premier brands are among the most highly recognized in each of the markets we serve. The Danaher Business System provides a foundation to our 59,000 associates around the world, serving customers in more than 125 countries. In 2012, we generated $18.26 billion of revenue. For more information please visit our website:
North America-United States-CA-Sunnyvale
Danaher Corporation (Danaher) is engaged in designing, manufacturing and marketing of professional, medical, industrial, commercial and...