Technical Support Specialist 4 (Information Technology Team Leader)
Judicial Department - State Courts - Eugene, OR

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This position is with the Lane County Circuit Court in the Information Technology Team.

The purpose of this position is to provide team leadership; mentor, train and assign work to Technical Support Specialist 3’s. Provide advanced technical support and problem resolution, consulting with technical experts and Enterprise Technology Services Division staff regarding the most difficult problems, and perform advanced systems analysis work; provide advice and make recommendations to the Deputy Trial Court Administrator regarding the application of new and existing software and hardware to court operations; interact with other programmers, analysts, and staff to facilitate installation and implementation of information systems components. This position exercises a high level of independent decision making authority.

Duties & Responsibilities:

Typical job duties include, but are not limited to, the tasks listed below. Assigned tasks may be changed to accommodate workload and organizational issues.
  • Demonstrate high-level proficiency in: Network Management, Desktop Management, Server Management, and Project Management, Database Administration, Security Management, Incident Management, and Storage Area Networking.
  • Demonstrate leadership that fosters commitment, team spirit, pride and trust through coaching, mentoring, recognizing and guiding employees to achieve results. Use interpersonal skills to influence and inspire others to follow. Facilitates and fosters open communication and cooperation within the organization and with customer groups to build an effective team environment.
  • Act as a catalyst for organizational change. Foster a quality of service essential to high performance. Ability to see things not as they are, but as they can be; and able to motivate and influence others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness and productivity.
  • Provide advanced technical support and problem resolution for Lane County Circuit Court. The courts technology systems include; multimedia presentations, web applications, virtual servers, interagency communication links, storage area networks, hand reader security, and digital recording.
  • Self-motivate, manage, and perform multiple complex projects under the discipline of defined departmental business processes.
  • Maintain a high level of customer support for staff and judges. Provide documentation, training material and general assistance to staff.
  • Prepare and take responsibility for project plans/schedules, and outline requirements, tasks, work assignments, resources and critical milestones, with a demonstrated ability to prioritize tasks for both self and others.
  • Identify and analyze complex problems; distinguish between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems.
  • Design and prepare test data and materials for testing of computer programs and systems prior to implementation.
  • Take ownership of complex cross-sectional problems and lead the team to resolution with an appropriate sense of urgency.
  • Participate in establishing standards for statewide projects and high-level strategic project planning.
  • Ability to create and maintain support documentation and technical drawings of the infrastructure.
  • Communicate effectively, both verbally and in writing, to peers, management and customers at various levels of the organization. Prepare and deliver presentations to various audiences using clear, concise and effective communication.
  • Configure, place, upgrade and set up a variety of computer equipment and communication devices. In addition to these duties, diagnose and repair computer hardware, evaluate, recommend and purchase computer hardware and software, and maintain data processing supplies.
  • Work with county and other governmental agencies on resolution of issues arising out of shared infrastructure. Communicate and collaborate with vendors for effective problem resolution.
  • Perform other related work as assigned or required.
Working Conditions

This is a full-time position and the work schedule currently is 8:00 a.m. to 5:00 p.m., Monday through Friday. It is eligible for overtime compensation for hours worked in excess of 40 per work week.

Extensive contact with system users and other court personnel.

Frequent phone and in-person contact with people from diverse backgrounds.

Long periods of sitting.

You must have a valid driver’s license and acceptable driving record or be able to provide an acceptable alternative means of transportation.

Lifting and moving computer equipment and office materials up to 35 pounds may be required.

Occasional overtime and after-hours work may be required.

Occasional travel may be required.

Qualifications & Desired Attributes:

Minimum Qualifications
The qualified applicant must, at a minimum, be able to demonstrate a high level of proficiency in at least three of the following areas:
  • Network Management;
  • Desktop Management;
  • Server Management;
  • Project Management;
  • Database Administration; or
  • Storage Area Networking.
AND

Have at least two years of experience providing front-line installation, configuration, and support services for personal computers.

Preference may be given to applicants with experience in:
  • Leading a technology team;
  • Installing, configuring, and supporting Windows Server and Windows Storage Server operating systems in a virtual server and virtual storage environment; and
  • Installing, configuring, imaging and supporting PC hardware and software
Bilingual applicants are encouraged to apply.

Application Processing

Depending on the volume of applications received for this recruitment, you should allow four weeks after the close date to be notified concerning the review of your application.

This job announcement may be used to fill future vacancies in this class of work. Apply now if you are interested in this or future vacancies.

Application Screening

In order to evaluate your experience as it relates to this position, we need your responses to the supplemental questions. Please respond completely to the supplemental questions in the space provided; they will be the sole basis for determining which applicants, among those who meet the minimum qualifications, will be provided an interview. Failure to respond to each question in the space provided for that question may result in disqualification of your application.

The space provided will expand to accommodate additional text beyond the area shown. You may cut and paste text into the space provided from a word processing program, such as Word, WordPerfect, or Notepad. Note that formatting, such as bolding, italics, indents, and certain lists will be removed from your pasted text ( plain text only ). Please do not exceed two pages of text (or approximately 2,500 characters) for each answer.

Your application materials must be consistent in order to be considered. If the information contained in your answers to each of the supplemental questions is not reflected in your work history, your application may be removed from consideration.

Please note that your responses will also be evaluated for English usage, grammar, spelling, and punctuation.

Inquiries and Requests for Alternate Formats

Please direct inquiries and/or requests for an alternate format to complete the screening process, by the closing date of this announcement, to:

Mail:
Lane County Circuit Court
125 East 8th Ave.
Eugene, OR 97401-2926

Telephone:
(541) 682-4166

TTY:
(541) 682-2346 or
Oregon Relay Service - 711

Please be prepared to describe the alternate format(s) needed.

Technical Support

If you are having technical difficulties applying for this position, please read the "Online Employment Application Guide" or our "Applicant Frequently Asked Questions" page.

Additional Information:

Salary

The Judicial Department's practice is to begin employees at the first pay step. However, a higher starting pay rate may be considered depending upon the applicant's current salary and benefits, education, and experience. For current non-temporary OJD employees, JDPR 4.03(3)(d) states that upon promotion an employee shall normally receive a one-step pay increase from the employee’s current pay rate (not including differentials under JDPR 4.07) to the next higher rate in the salary range to which the employee is promoted. JDPR 4.03(3)(e) states that upon transfer to another position with the same salary range, the transferring employee retains the same pay rate.

Click here for additional information regarding furloughs, salary increases, and cost of living adjustments for the 2011-2013 biennium.

Conduct Expectations

Because of the Oregon Judicial Department's role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department.

Criminal History Check

The selection process includes a criminal history check using the Law Enforcement Data System (LEDS). Felony convictions may be an automatic bar to employment. Misdemeanor convictions will be reviewed on a case-by-case basis and may be a bar to employment if the circumstances of the crime are directly related to the duties and responsibilities of the position for which application is made.

Depending on the job, in addition to the criminal history check described above, you may be required to pass an Oregon State Police/Federal Bureau of Investigation background check and consent to finger printing by the Oregon State Police. This is necessary due to the access level and handling of sensitive and confidential data required of some jobs.

Visa Sponsorship

The Oregon Judicial Department does not offer H1-B Visa sponsorship. Within three days of hire, you will be required to complete the United States Department of Homeland Security's I-9 form confirming authorization to work in the United States.

Bilingual Pay Differential

Some employees may be assigned to use bilingual skills in the regular performance of the employee's duties. An employee who, as assigned in writing by the administrative authority, uses bilingual skill(s) (including American Sign Language) in the performance of assigned duties and who passes the bilingual skill proficiency test(s) approved by the State Court Administrator, shall receive a monthly pay differential equal to an additional step for the duration of each assignment as determined by the administrative authority.

THE OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO A DIVERSE WORK FORCE. WE RESPECT, REFLECT, AND RESPOND TO THE DIVERSE PEOPLE WE SERVE.

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Web Site Links

State of Oregon - 17 months ago - save job - block
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