Technical Writer/Consulting Support Services
Crossroads Employment Services, LLC - Washington, DC

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Seeking one Technical Writer to assist in the identification and compilation of processes within CFM to include but not limited documentation of the internal processes associated with acquisitions, project management, planning, correspondence and budget.

The contracting process involves multiple funding streams. It covers construction, general operations and simplified acquisitions. There are separate processes to be researched and documented for each category and multiple cross functional categories to include and not limited to approval hierarchies throughout CFM, credit card services, Economy Act agreements. The Technical Writer will be tasked with analyzing, documenting and illustrating the various process and sub-processes. The interaction for this task will be completed in Washington DC 20001. Once sufficient evidence is collected, the Technical Writer will document the results of the research to establish the 'as is' process. The technical writers will assist staff in identifying essential processes. The writer will draft the final SOPs for review and publishing with CFM. The final product is expected to be clear instructions in easy-to-follow steps that identify customers, suppliers, process owners and points of interface. The information will help develop the Standard Operating Procedure ( SOP) that will allow CFM to operate in a standard format.

Deliverables should include but are not limited to:
1) Invoices/Payment Vouchers:
a. Work performed; details of this work should be outlined in the Monthly Activity Report ( MAR) including current period and cumulative information.

b. All pertinent Contract information:
i. Vendor Information; including VA authorized Vendor number.

ii. Remittance Address.

iii. Contract Number.

iv. Obligation/Purchase Order number followed by Task Order or WBS structure where work was performed.

2) Data collection:
a. Observation.

b. Records review.

c. Research of existing data systems.

d. Interview of process owners/suppliers and customers, including meeting minutes or descriptions of issues discussed.

3) Clarification.

4) Documentation, including but not limited to:
a. Flowchart or other pictorial representation of processes.

b. Text explanation.

c. Combination of a. & b. ( as appropriate).

d. Index.

e. Matrix of like, conflicting or overlapping processes.

f. Publish processes as separate documents following the VA prescribed format ( Attached).

5) Compilation of acronyms/terms of art.

6) Approval process, routing and required approval authorities

Crossroads Employment Services, LLC - 15 months ago - save job