Technician, Help Desk
General Dynamics - IT - Columbia, MD

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Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Installs, configures, and upgrades computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Assists in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Maintains current knowledge of relevant technologies as assigned.
9. Participates in special projects as required.

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

1-3 years of directly related experience supporting help desk operations.

Desirable but not required skills and experience include:
Windows XP, Windows Server 2003, Active Directory, LANDesk, Aventail VPN, RSA Authentication, MS Project 2007, MS Office 2003 & 2007, Directory Resource Administration (DRA), Dell Desktop & Laptops, PGP Encryption, Blackberry, Citrix or Windows Terminal Service

Candidate needs to be highly self-motivated and eager to learn.

Additional Information

Number of Positions


Security Clearance Level
Background Check

Security Clearance Basis

Security Clearance Polygraph

Job ID Number

Job Function
Information Technology

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As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT),...