As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 2|
4,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
Provides technical Tier I Help Desk support and troubleshooting to network, desktop, and/or systems hardware and software in support of the US Army Information Center (USAMITC). This position is contingent upon contract award and will be located on-site at Fort Sam Houston, San Antonio, TX. Contract support provides service for 24 hours, 7 days a week, 365 days a year to include weekends and holiday.
Tasks included, but not limited to:
1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Installs, configures, and upgrades computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Assists in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Maintains current knowledge of relevant technologies as assigned.
9. Participates in special projects as required.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting help desk operations.
May have rotating schedule or shifts based upon 24 hour/7 days per week/365 days per year Call Center support.
Security Clearance Level
Security Clearance Basis
National Agency Check (NLC)
Security Clearance Polygraph
Job ID Number
Potential for Deployment
Generally dynamic, General Dynamics is a prime military contractor to the Pentagon (the US government accounts for about 70% of sales). The...