Technician, Help Desk
General Dynamics - IT - Kansas City, MO

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Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
2. Installs, configures, and upgrades computer hardware and software.
3. Provides end-user software troubleshooting and support.
4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Assists in the administration of e-mail systems.
7. Provides phone and help-desk support for local and off-site users.
8. Maintains current knowledge of relevant technologies as assigned.
9. Participates in special projects as required.

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

1-3 years of directly related experience supporting help desk operations.

Experience with JWICS

This position will require shift work. Shift is TBD.

Requires current DoD approved IAT Level I certification. CompTIA Security + at a minimum

Requires an active DoD Secret security clearance

Experience supporting the Marine Corps Information Technology Environment (MCITE) Enterprise Service Desk (ESD) desired.

Additional Information

Number of Positions
2

Relocation
No

Security Clearance Level
Secret

Security Clearance Basis
National Agency Check (NLC)

Security Clearance Polygraph
None

Job ID Number
208189.1

Job Function
Information Technology

Potential for Deployment
No

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General Dynamics Corporation (General Dynamics) offers a portfolio of products and services in business aviation; combat vehicles, weapons...