Technology/ Telecom Support Specialist
Firstsource Careers 392 reviews - Amherst, NY

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Job Description

Basic Purpose and Function

Administer systems to ensure proper system functioning, data integrity, availability and client processing.

Perform various tasks related to PC installation and support.

Perform personal computer, telephone, printer, workstation and monitor maintenance.

Specific Duties and Responsibilities

Oversee the day-to-day operations of data systems, including performance monitoring, capacity and preventative maintenance.

Assist end-users in accessing information, troubleshooting problems and resolving system inquires.

Assist with employee moves, adds and changes.

Ensure compliance with company technology policies.

Perform installation maintenance and replacement of desktops, monitors, telephones, and printers.

Review, define and communicate user requirements to internal/external providers and vendors.

Available to per form off hours duties for work required during down time.


Minimum Skills Requirements (after training)

Knowledge of PC hardware and software technology, including various FTP software products.

Knowledge of network operating systems such as Windows Server and LINUX.

Knowledge of LAN/WAN communications.

Preferred Qualifications

Excellent organizational skills and attention to detail.

Ability to participate effectively in a team atmosphere.

Ability to manage multiple tasks simultaneously.

Excellent verbal and written communication skills.

Additional Information All your information will be kept confidential according to EEO guidelines.

About this company
392 reviews
Firstsource is a leading global provider of business process management services. Founded in 2001, Firstsource ranks third in BusinessWeek's...