Technology Support Specialist
Bard College - Annandale-on-Hudson, NY

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Download: 2012-10-01 BGC-TSS online posting.doc

The Bard Graduate Center (BGC), a division of Bard College, is seeking a full-time Technology Support Specialist. The BGC offers MA and PhD programs in the study of the cultural history of the material world and is committed to the encyclopedic study of things, drawing on methodologies and approaches from art and design history, history of technology, philosophy, anthropology, and archaeology and cultural history. Founded in 1993, the BGC is located on West 86th Street in New York City.
Reporting to the BGC’s Manager of Information Technology and working closely with the Network Systems Coordinator, the Technology Support Specialist serves as a critical member of our technology team. The primary responsibilities of the Technology Support Specialist include: providing support in response to help requests from users across the institution; offering on-demand technology instruction and scheduled training sessions; supporting technology needs for public events; maintaining users’ network and email accounts; managing hardware and software inventory; assisting in the development of institutional policy; and participating in the planning, implementation, and review process with regard to IT operations.
Specific areas of responsibility include: User Support and Help Desk; Systems Maintenance and Inventory Management; Instruction and Training; Event Technology and A/V Support & Other Duties as required.
The successful candidate will be resourceful and self-motivated, with professional IT experience in an academic setting, in possession of not only strong technical and communication skills, but comfortable providing regular assistance and training to students, faculty, and staff, while coordinating with technical personnel in the various departments within the BGC. The successful candidate will be proactive about exploring innovative ways to leverage current and emerging technologies to help our users meet their functional and programmatic goals.
Preferred qualifications include a Bachelor’s degree in an IT-related field; 2 or more years professional IT experience in an academic setting; excellent communication and interpersonal skills; proven analytical and problem-solving abilities; strong organizational skills; attention to detail and ability to prioritize and execute tasks with time constraints and a familiarity with: Windows XP/7 and Mac OS X operating systems; Apple Remote Desktop and Microsoft Terminal Services; Microsoft Office Suite 2010 (PC) & 2011 (Mac); Adobe Creative Suite 5+; Filemaker Pro 11; Common audio and video technologies; Windows 2008 servers and Active Directory / LDAP; Administration of Google Apps for Education & the use of Spiceworks as an inventory and help desk ticketing system
Interested applicants should submit materials by email as a single PDF file to . Please include a cover letter with salary requirements, resume, and contact information for three references. The Bard Graduate Center is an equal opportunity employer and welcomes applications from individuals who will contribute to its diversity.