Telecom Service Analyst Job
St. Luke's Episcopal Health System - Houston, TX

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Telecom Service Analyst-1682537

This position is responsible for overseeing the Health System's Telecommunication's expenditures ensuring the System receives the services purchased by performing complex billing analysis and reconciliation ensuring the accuracy of monthly invoices from vendors and initiating action to recoup refunds and credits as appropriate. Responsibilities includes: reviewing and analyzing monthly budget reports; developing monthly accruals and cost al Location: s; analyzing historical budget data and other statistical data; providing proposed expense budget; identifying opportunities for cost savings and service improvements. Troubleshoots problems; handles diverse requests in relation to billing issues cellular phones broadcast voicemails special pager requests and other issues; provides cellular services; supports the video services; provides support to customers for selection ordering and support of telecommunications services and equipment; leads projects conducting research and analytical studies and preparing reports and making recommendations. Includes coordination of Fax/Copier devices with vendor.


Minimum Education: High School/GED

Preferred Education: Some College

Minimum years in field previous to employment: 2

Preferred number of years in field: 3

Minimum Job Qualifications: Two to three (2-3) years experience in billing analysis, reconciliation, cost allocation and documentation. Knowledge of telecommunications billing practices and services. Proficient in billing/cost analysis and budgeting. Experience in work order control and processing as well as directory and equipment records. Detailed analytical database background supported by computer-related office and administration experience. Minimum typing speed of 40 WPM. Must have working knowledge and understanding of personal computers, Windows based software, email, Microsoft Office (specifically Excel, Access is a plus). Knowledgeable of telephone facilities management systems and tele-messaging equipment.

Job: Info Systems
Primary Location: Houston
Schedule: Full-time

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