Telecommunications Manager - APP8692
Ally Financial - Detroit, MI

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Telecommunications Manager We are Ally Financial A company with a new approach and a rich history; o ne that values openness, accountability and honesty. Our company dates back to 1919 and is built on the strong foundation of GMAC Financial Services. Our associates and customers are at the heart of everything we do.
· We serve more than 15 million customers worldwide and have financed more than 150 million cars/ trucks
· Ally Financial is ranked the No.1 automotive finance company
· Money Magazine rated Ally Bank as the Best Online Bank Package for 2011
· Ally Financial consistently ranked within Fortune 500 Companies Ally Financial strives to build a World Class culture that engages a diverse and vibrant team of professionals. We seek employees who are motivated for success with processes aligned to promote inner-mobility, career growth and leadership development. Ally Financial remains committed to offering a compelling employment proposition that enables us to expand our dynamic team. Put your career on a path with a company that’s taking the financial services industry in a new direction and apply today! Visit www.ally.com to learn more.
      Position Description:

      Performs complex tasks relating to Voice Telecommunications and Call Center operations, installation, and maintenance of existing voice network systems.

      Principal Accountabilities:
      ·


      Responsible for managing the personnel and results of a Telecommunications management team and/or IT suppliers and ensures any work performed adheres to company standards and is compliant with business requirements.
      ·
      Reviews and evaluates the performance of the work team and of the individuals on the teams.
      ·
      Works with resources from other IT groups to maintain and expand current service levels.
      ·
      Participates in telecommunications and call center technology planning and provides input on the selection of equipment.
      Qualifications
      Minimum Requirements:
      ·


      BS and 6+ years or equivalent
      ·
      Knowledge of developing, installing, monitoring and troubleshooting complex voice networking and Call Center systems ( i.e. Dialers, IVRs, CTI, WFM, QM, Reporting)
      ·
      Experience with AVAYA Communications Manager
      ·
      Experience with Microsoft Unified Messaging
      ·
      Ability to supervise staff and make personnel decisions
      ·
      Vendor management
      Working at Ally is Rewarding!

      Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.

      Ally Offers Competitive Benefits:
      ·


      401K Matching and Company Contributions
      ·
      Paid Time Off (Roll-over up to 150%)
      ·
      Variable Pay (bonuses)
      ·
      Tuition Reimbursement
      ·
      Comprehensive Health Insurance Coverage
      ·
      Vendor Partnership Discount Program
      ·
      Charitable Gift Contribution Matching
      ·
      Adoption Assistance
      Ally is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.
      Job Information Technology
      Primary Location United States-Michigan-DETROIT
      Other Locations United States-North Carolina-CHARLOTTE
      Organization Glbl Tech & Ops - Technology - 1001011211
      Schedule Full-time
      Supervisory Yes

      Job Posting Feb 20, 2013, 9:43:48 AM

      Ally Financial - 17 months ago - save job - block
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      About this company
      88 reviews
      “Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...