Telecommunicator Pool (Non-Temporary & Temporary, Part-Time)
New Hanover County - Wilmington, NC

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Answers emergency calls at the Public Safety Communications (911) Center and dispatches appropriate response personnel to the scene of the emergency.

Minimum Qualifications:

These non-temporary and part-time temporary positions receive and ascertain the nature of emergency calls while retrieving and entering data via computer; dispatch appropriate emergency medical services, law enforcement, and fire department personnel to emergency scenes; log calls and maintain records; answer non-emergency calls; and operate the Division/Criminal Information (DCI) computer.


High school diploma/GED and 1 year of related experience involving a high level of public contact, preferably using communications equipment such as a two-way radio and computers in a high stress setting; or an equivalent combination of education and experience. Must be able to obtain CPR, DCI operator and emergency medical dispatch certifications within 1 year of employment. Knowledge of Computer Aided Dispatch (CAD) desired. Knowledge of county streets, highways, and waterways required. Bilingual in English and Spanish a plus.

Other Information:

Applicants will be assigned to straight shifts from either 7AM-7PM or 7PM-7AM, according to the needs of the department when hired; includes weekends and holidays (hours per week vary for part-time temporary positions).

A new application must be submitted every 90 days to remain in the active file. As requests from the department are approved, current applications will be screened for either non-temporary or temporary positions. Selected applicants referred to the department must pass a typing test. Newly hired applicants will be paid the minimum of the trainee range and may be eligible to receive increases within the range for up to 1 year, depending on successful completion of each training phase. Upon successfully completing the training program, the salary will increase to the minimum of the salary range for the position.

Minimum salary during training for non-temporary:
$26,707 (subject to increases upon successful completion of training phases) + excellent benefits.

Minimum salary after training for non-temporary: $29,515 + excellent benefits

Salary during training for temporary: $12.84 per hour; no benefits

Salary after training for temporary: $14.19 per hour; no benefits

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