Telephone Operator - CCH
Chelsea Community Hospital SJMHS Chelsea Comm Hospital - Chelsea, MI

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DESCRIPTION

Chelsea Community Hospital is a not-for-profit hospital established in 1970. Located in Chelsea, Michigan. CCH is a member of Saint Joseph Mercy Health System. CCH is nationally recognized for both quality of care and patient satisfaction by national ranking organization Press Ganey, and is accredited by the Joint Commission. CCH attracts more than 300 physicians in almost all disciplines, with leading edge technology, including the largest and strongest MRI in Michigan. CCH is consistently ranked in the top five percent of hospitals in the country for inpatient satisfaction, employee engagement, and physician satisfaction. CCH has been recognized for two consecutive years as one of the “Best Places to Work in Healthcare” by Modern Healthcare Magazine and the Studer Group.

SUMMARY

The Telephone Operator responsibilities include answering and directing calls. Provide support to external and internal callers with requests and information. Develop and maintain departmental documentation and training materials. Assist department with staffing schedules. Assist with call log and static’s spreadsheets. Provide support to other departments as time permits.

EDUCATION AND EXPERIENCE

Qualified candidate must have a minimum of High School Diploma, Associates degree preferred. 2 to 3 years Switchboard experience in healthcare environment. Must understand the use of PC applications such as Internet Explorer, Word, Excel and Outlook. Applicant must have excellent communication and inter-personal skills with a focus on customer service. Must display good judgment and posses ability to remain calm.