Teller/CSR - Gastonia
Bank of the Ozarks - Gastonia, NC

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Job Purpose and Scope:

To attract new customers, to serve existing customers both in person and by telephone; to provide the kind of service which would make people want to do business with Bank of the Ozarks.

Essential Job Functions:

  • Open checking accounts, savings accounts, certificates of deposit, and IRAs.

  • Order checks and deposit tickets.

  • Sell bank products and services.

  • Make referrals to the Mortgage and Trust Divisions and Investment Professionals, Inc.

  • Respond to and follow-up with customer inquiries, complaints, and problems.

  • Type and mail new customer letters.

  • Approve checks/deposits up to the limit set by bank policy and the manager.

  • Ensure branch facility is opened and closed according to proper procedures as assigned or needed.

  • Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of past due safe deposits.

  • Handle branch security issues in absence of manager.

  • Arrive at work promptly as scheduled, following written security procedures.

  • Provide assistance to customers in lobby, drive-through, and over the telephone.

  • Accurate utilization of the teller system and computer system.

  • Preparation of Cashier’s Checks and Traveler’s Checks, Gift Cards and daily reconciliation of such items.

  • Regular use of fax, copier, check protector, and currency counter.

  • Daily balancing of ATM.

  • With a high level of accuracy, reconcile teller cash drawer each day of use.

  • Work closely with support personnel in researching customer requests.

  • Adhere to written bank policies and procedures as directed.

  • Maintain good punctuality and attendance to work.

  • Marginal Duties:

  • Order supplies

  • Process loose coin through automatic coin machine

  • Strap and bundle currency to be sold to the Federal Reserve Bank

  • Have working knowledge of Word and Excel in order to compile reports

  • Familiarity with consumer lending application process

  • Knowledge, Skills & Abilities:

  • Excellent computer skills

  • Good math skills

  • Ability to use a 10-key calculator

  • Ability to work without close supervision

  • Ability to provide excellent customer service

  • Excellent communication skills

  • Work well under pressure and with deadlines

  • Ability to adapt well to change and adjust appropriately

  • Responds promptly to customer needs

  • Maintains confidentiality

  • Demonstrate accuracy, thoroughness, and attention to detail

  • Knowledge of bank policies and procedures

  • Exhibit sound and accurate judgment

  • Manage competing demands

  • Object to approach or method to best fit the situation

  • Observes safety and security procedures

  • Equipment Used in Job Performance/Working Environment:

  • Computer

  • 10-Key Calculator

  • Photocopy Machine

  • Facsimile Machine

  • Coin sorter/wrapper

  • Currency counter

  • Check Protector

  • Automatic Teller Machine

  • 2 wheel-4 wheel cart

  • Telephone

  • Major Job Demands (Physical/Mental):

  • Lifting/carrying bags of coin weighing up to 50 pounds

  • Knowing and following bank policies and procedures

  • Decision Making

  • Problem Solving

  • Exceeding the expected level of customer service

  • Adapting to customer requests and demands and responding professionally to even the most disgruntled customer

  • Position Requirements

    Basic Qualifications:

  • Minimum six (6) months cash handling experience

  • Minimum six (6) months customer service experience

  • Ability to operate a 10-key calculator

  • High school diploma or equivalent

  • We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

    About this company
    46 reviews
    Bank of the Ozarks, Inc. is a bank holding company. The Company wholly owns a state chartered subsidiary bank, Bank of the Ozarks (the...