In addition to completing complex Teller transactions, performs functions such a scheduling Teller line team, provides input into performance reviews and may participate in conducting reviews with Branch Manager or Assistant Branch Manager. May participate in the selection/hiring process of Tellers. Completes operational functions such as approving transactions, cash control, branch security, internal control. Demonstrates competency with all Teller application transactions and process Teller operations. Identifies sales referral opportunities and makes appropriate referrals. Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals. Responsible for coaching and development of Tellers, and Operations of Teller line. Advanced Teller and Basic Sales and Service skill set. Ensure compliance with internal controls, operational procedures and risk management policies. Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct. Pursue on-going education of SunTrust products, services, and other lines of business.
: Three years experience at a comparable financial institution, or more than three years retail service and sales with supervisory experience. Knowledge of risk management and loss
. Must have cash handling or payment transactions and client facing experience.
: Similar head teller role at a comparable financial institution Ability to uncover referral opportunities and provide strong leadership.